BMV Records Clerk

State of Indiana•Indianapolis, IN

7d•Onsite

About The Position

Work for Indiana Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana. About the Bureau of Motor Vehicles (BMV): The Bureau of Motor Vehicles delivers exceptional, customer focused services built on choice, innovation, and genuine care. We strive to be a trusted partner to every Hoosier by investing in our people, fostering growth, and developing future leaders who drive excellence and a strong culture of service. Role Overview: The BMV Records Clerk is responsible for processing court documentation and accurately applying traffic‑related convictions to driver records. You will manage documentation from in-state and out-of-state agencies and respond to driver inquires about their records. This role requires strong data entry abilities, intermediate computer proficiency, and effective written and verbal communication skills. Attention to detail and the ability to work with a high volume of documentation are essential. Key outcomes for this role are: Navigate and utilize the System Tracking and Record Support (STARS) database to manage driver records. Use Microsoft Office applications daily to support data entry and documentation tasks. Process documents that affect a driver's license status or driving privileges. Maintain accurate and organized driver records in compliance with agency standards. Communicate professionally with court staff, state agencies, and Indiana drivers to resolve record‑related questions or issues. This is an onsite position in the BMV Central Office at the Indiana Government Center in Indianapolis, Indiana.

Requirements

Working knowledge of general office functions and clerical procedures.
Active listening skills.
Excellent critical thinking skills.
Strong written and verbal communication skills.
Strong organizational skills with the ability to prioritize tasks effectively.
Excellent attention to detail and proofreading skills.
Proficient computer skills required, including but not limited to Microsoft Word, Excel, case management and data base tools.
Ability to work with sensitive documents and information, and be privy to sensitive agency information without divulging information to internal or external parties.
Ability to work independently.
Ability to provide effective and professional customer service to internal and external parties.
Able to perform essential functions with or without reasonable accommodation.

Nice To Haves

At least 1 year of experience applying the outlined knowledge, skills, and abilities in a similar role may be considered.

Responsibilities

Supports the daily operations of an organization by performing general office tasks.
Communicates with customers, employees, and other individuals to answer questions, disseminate, or explain information.
Reviews files, records, and other documents to obtain information to respond to requests.
Types forms, correspondence, memos, and other materials.
Maintains filing systems for efficient recordkeeping and easy retrieval.
Checks emails, send faxes, make copies, and updates computer databases.
Answers telephones and gives information to callers, take messages, or transfers calls to appropriate individuals.
Trains other staff members to perform work activities, such as using computer applications.
Completes tasks or projects assigned by supervisor in a timely manner.

Benefits

Three (3) medical plan options (including RX coverage) as well as vision and dental plans
Wellness Rewards Program: Complete wellness activities to earn gift card rewards
Health savings account, which includes bi-weekly state contribution
Deferred compensation 457(b) account (similar to 401(k) plan) with employer match
Two (2) fully-funded pension plan options
A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to: 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
Up to 15 hours of paid community service leave
Combined 180 hours of paid vacation, personal, and sick leave time off
12 paid holidays, 14 in election years
Education Reimbursement Program
Group life insurance
Referral Bonus program
Employee assistance program that allows for covered behavioral health visits
Qualified employer for the Public Service Loan Forgiveness Program
Free Parking for most positions
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