BMV Records Clerk

State of Indiana•Indianapolis, IN

59d•Onsite

About The Position

This position is with the Driver Records Department. The BMV Records Clerk is responsible for processing court documentation and accurately applying traffic‑related convictions to driver records. This position also handles documentation received from both in‑state and out‑of‑state agencies and responds to driver inquiries regarding their records. This role requires strong data entry abilities, intermediate computer proficiency, and effective written and verbal communication skills. Attention to detail and the ability to work with a high volume of documentation are essential. This role serves in the Central BMV Offices at the Indiana Government Center in Indianapolis, Indiana.

Requirements

Strong data entry abilities.
Intermediate computer proficiency.
Effective written and verbal communication skills.
Attention to detail and the ability to work with a high volume of documentation.
Excellent data entry skills.
Intermediate computer skills.
Intermediate written and oral communication skills.
Working knowledge of general office functions and clerical procedures.
Active listening skills.
Excellent critical thinking skills.
Strong written and verbal communication skills.
Strong organizational skills with the ability to prioritize tasks effectively.
Excellent attention to detail and proofreading skills.
Proficient computer skills required, including but not limited to Microsoft Word, Excel, case management and data base tools.
Ability to work with sensitive documents and information, and be privy to sensitive agency information without divulging information to internal or external parties.
Ability to work independently.
Ability to provide effective and professional customer service to internal and external parties.
Able to perform essential functions with or without reasonable accommodation.
At least 1 year of experience applying the outlined knowledge, skills, and abilities in a similar role may be considered.

Responsibilities

Processing court documentation and accurately applying traffic‑related convictions to driver records.
Handling documentation received from both in‑state and out‑of‑state agencies.
Responding to driver inquiries regarding their records.
Navigating and utilizing the System Tracking and Record Support (STARS) database to manage driver records.
Using Microsoft Office applications daily to support data entry and documentation tasks.
Processing documents that affect a driver’s license status or driving privileges.
Maintaining accurate and organized driver records in compliance with agency standards.
Communicating professionally with court staff, state agencies, and Indiana drivers to resolve record‑related questions or issues.
Supporting the daily operations of an organization by performing general office tasks.
Communicating with customers, employees, and other individuals to answer questions, disseminate, or explain information.
Reviewing files, records, and other documents to obtain information to respond to requests.
Typing forms, correspondence, memos, and other materials.
Maintaining filing systems for efficient recordkeeping and easy retrieval.
Checking emails, sending faxes, making copies, and updating computer databases.
Answering telephones and giving information to callers, taking messages, or transferring calls to appropriate individuals.
Training other staff members to perform work activities, such as using computer applications.
Completing tasks or projects assigned by supervisor in a timely manner.

Benefits

Three (3) medical plan options (including RX coverage) as well as vision and dental plans
Wellness Rewards Program: Complete wellness activities to earn gift card rewards
Health savings account, which includes bi-weekly state contribution
Deferred compensation 457(b) account (similar to 401(k) plan) with employer match
Two (2) fully-funded pension plan options
A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to: 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
Up to 15 hours of paid community service leave
Combined 180 hours of paid vacation, personal, and sick leave time off
12 paid holidays, 14 on election years
Education Reimbursement Program
Group life insurance
Referral Bonus program
Employee assistance program that allows for covered behavioral health visits
Qualified employer for the Public Service Loan Forgiveness Program
Free Parking for most positions
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