BMV Assistant Branch Manager

State of Indiana•Bedford, IN

14d•Onsite

About The Position

The Assistant Branch Manager directs the workflow of Customer Service Representatives and assists with the overall duties and responsibilities of the branch. The role supports the Branch Manager in assessing branch needs, conducts staff meetings, and works with leadership to train, develop, and mentor Customer Service Representatives so they can perform their work proficiently and accurately. This position serves at the Bedford, Indiana, BMV Branch Office. The job description notes that duties may change or be assigned and is not a comprehensive listing of all responsibilities.

Requirements

Ability to interact and verbally communicate with diverse employees and customers, one-on-one and in groups.
Ability and experience managing people or teams.
Ability to successfully address customer concerns.
Creative problem-solving skills and good judgment.
Ability to apply fundamental cash management and accounting principles.
Proficient computer skills, including working knowledge of Microsoft Word, Microsoft Excel, and email systems.
Ability to become proficient in the agency operating system.
Ability to multitask in a fast-paced environment.
Ability to perform essential functions with or without reasonable accommodation.
A degree is not required. A high school diploma or High School Equivalent (HSE) and experience applying the outlined knowledge, skills, and abilities in a similar role may be considered.

Responsibilities

Oversee the branch’s day-to-day operations.
Conduct meetings with branch staff.
Assist with scheduling for the branch.
Assist with daily opening and closing procedures.
Complete daily and weekly records for required reports, balances, and deposits.
Aid leadership in resolving escalated customer complaints.
Maintain Agency Standards for Customer Service and ensure associates provide best-in-class customer service.
Provide and facilitate resolutions for customer issues.
Maintain effective levels of BMV products and office supplies, and track serialized branch items.
Oversee the financials of assigned branch operations.
Maintain the agency goal for customer experience time.
Ensure accuracy of customer transactions, reports, deposits, procedures, and tasks associated with branch operations.
Ensure appropriate training is completed so branch staff can effectively conduct day-to-day operations.
Assist with building and supporting the branch team.
Partner with the Branch Manager and HR staff to ensure training, development, evaluation, and discipline are completed in accordance with policy.
Fulfill all duties in the absence of the Branch Manager.
Recruit, select, onboard, and train employees; clarify role responsibilities and expectations and provide professional development opportunities.
Set expectations, measure progress, provide ongoing feedback, and evaluate employee performance.
Ensure work adheres to quality standards, deadlines, and proper procedures.

Benefits

Three medical plan options, including prescription coverage, as well as vision and dental plans.
Wellness Rewards Program with gift card rewards for completed wellness activities.
Health savings account with a bi-weekly state contribution.
Deferred compensation 457(b) account with employer match.
Two fully funded pension plan options.
Leave policies including paid New Parent Leave, Childbirth Recovery Leave for eligible mothers, community service leave, and combined vacation, personal, and sick leave.
Paid holidays.
Education Reimbursement Program.
Group life insurance.
Referral Bonus program.
Employee assistance program with covered behavioral health visits.
Public Service Loan Forgiveness qualified employer.
Free parking for most positions.
Free LinkedIn Learning access.