BMG Supervisor II

Bassett Healthcare Network•Village of Cooperstown, NY

About The Position

Under the direction and supervision of the BMG Manager, the BMG Supervisor II oversees day-to-day work-unit operations, organizing, coordinating, and supervising staff support activities. The supervisor ensures appropriate staffing, supplies, and equipment for smooth clinic operations and helps develop systems that maximize patient service and provider support. The role serves as a resource for providers, managers, and staff on surgical and clinical schedules and works with management and other departments to support efficient, high-quality care throughout Bassett Healthcare Network and with non-Bassett referring providers. The supervisor coordinates practice operations and patient flow, supports office functions such as registration and scheduling, and may perform at an advanced level in an operational area such as master scheduling or coding. The position provides staff coverage as needed, helps resolve patient concerns, monitors appointment utilization and customer service, and maintains supplies and equipment. It also exercises supervisory responsibilities, including staffing schedules, work assignments, timecard approval, coaching, orientation, and performance appraisals. The role supports compliance with regulatory requirements and organizational policies, identifies and addresses safety and risk issues, and helps develop and assess clinic or divisional policies and protocols. Additional duties include assisting the manager with reports, data collection, planning, systems and procedures, and projects; participating in meetings, committees, and workgroups; sharing information about the network; and processing career ladder promotions. The position has responsibility for a combination of at least two specified areas, such as multiple cost centers or sites, provider support, FTEs, service lines, or budget and finance under the manager’s direction. The role requires a high school diploma or GED and at least three years of healthcare responsibility with progressive responsibility, including at least one year in a leadership role. Work is predominantly sedentary, with occasional physical activities, occasional exposure to bodily fluids or bloodborne hazards, occasional noise, and occasional travel. The listed pay range is USD $24.74 to $37.10 per hour.

Requirements

High school diploma or GED required.
At least 3 years of healthcare responsibility with progressive levels of responsibility required.
At least 1 year of experience in a leadership role required.
Skills in communication, customer service, people management, office administration, and time management.
Ability to perform office functions, including registration, appointment scheduling, answering phones, cashiering, and medical-records duties, according to departmental policy and procedure.
Physical ability to perform sedentary work, including exerting up to 10 pounds occasionally and sitting most of the time; occasional balancing, climbing, crouching, grasping, kneeling, lifting, standing, stooping, talking, visual tasks, and walking; and constant typing/clerical dexterity, hearing, and seeing/monitor use.
Ability to work with occasional exposure to bodily fluids or bloodborne hazards, occasional noise, and occasional travel.

Nice To Haves

Business school graduate or an associate degree in business or business management; experience may be considered in lieu of this education.
Bachelor’s degree in business or a healthcare field; may be substituted for the specified experience.
Master’s degree in business or a healthcare field; may be substituted for the specified experience.
New York State driver’s license.

Responsibilities

Supervise day-to-day work-unit and practice operations, organizing and coordinating staff support activities.
Ensure adequate staffing, supplies, and equipment for clinic operations.
Develop and maintain systems and procedures that improve patient flow, customer service, and provider productivity.
Perform office functions, including registration, appointment scheduling, answering phones, cashiering, and medical-records duties, as needed.
Perform in one or more operational areas at an advanced level, such as master scheduling or coding.
Provide coverage for staff absences as needed.
Serve as a resource for providers, managers, and staff on surgical and clinical scheduling and daily work duties.
Act as a primary contact, alongside the manager, for patient concerns, questions, complaints, and compliments, and document contacts according to policy.
Monitor appointment availability and utilization in accordance with departmental policies and procedures.
Maintain supplies; review storeroom requests; initiate purchase requisitions and maintenance or repair requests; and make cost-saving suggestions.
Exercise supervisory authority to ensure employees meet customer-service standards and complete work effectively and efficiently.
Participate in selecting new employees in accordance with departmental hiring policies.
Prepare work schedules, ensure appropriate office staffing during clinic hours, assign job functions, and approve timecards.
Coach, direct, and monitor staff performance and adherence to policies and procedures.
Ensure clerical staff have the information and resources needed to perform their work efficiently and effectively.
Coordinate new-employee orientation, provide site-specific orientation, and prepare training materials.
Complete annual and mid-year performance appraisals for assigned staff by their due dates.
Ensure compliance with regulatory requirements and divisional, departmental, and institutional policies and protocols.
Assist with development and implementation of clinic or divisional policies and protocols, and assess their effectiveness.
Identify and address safety issues, institute procedures to minimize risks, and act to correct compliance and risk-related issues.
Perform other duties assigned by the manager to support unit effectiveness.
Assist the manager with reports, data collection, planning, systems and procedures, and project completion.
Attend meetings and serve on committees and network-wide workgroups as needed.
Stay informed about Bassett Healthcare Network services and events and share relevant information with staff.
Process career ladder promotions.
Foster interdisciplinary and collegial relationships with management, providers, and staff.
Hold responsibility for a combination of at least two stated areas: multiple professional cost centers, divisions, or sites; support for 10–15 providers; responsibility for 8–15 FTEs; supervision of more than one service line; or budget and finance responsibility under the manager’s direction.