Operations Supervisor II

GFL Environmental Inc.•Phenix City, AL

About The Position

The Operations Supervisor II selects, supervises, and trains employees to ensure safe, professional, and efficient service in an assigned branch. The role provides leadership to support positive employee-employer relations and a professional corporate image. It oversees personnel, scheduling, customer service, daily operating procedures, productivity, supplies, and safety programs.

Requirements

High school diploma or GED.
At least one year of supervisory experience or one year as a GFL Environmental Lead Driver.

Nice To Haves

Associate or bachelor's degree preferred.
Prior experience in the waste or transportation industry and/or experience driving trucks preferred.

Responsibilities

Recruit, interview, hire, train, and discipline product line personnel.
Address complaints and resolve problems as they arise.
Ensure daily completion of driver paperwork, including truck reports, driver logs, and vehicle inspections.
Ensure proper scheduling of drivers and toter/helpers.
Monitor customer satisfaction by ensuring daily route completion, customer receipt of containers, and pickups of special and missed stops; resolve customer complaints and issues.
Direct collection and disposal services to make effective use of personnel and equipment.
Establish and review productivity standards at each phase of the operation.
Ensure compliance with CDL driver regulations.
Enter product line productivity into the operating system daily.
Maintain an inventory of supplies, including gloves, Gatorade, and safety equipment, with authorization from the Facility/General Manager.
Promote a safety program focused on preventing accidents, avoiding injuries, and recognizing safe employees.
Investigate accidents and prepare necessary paperwork.
Ensure route observations are completed routinely.
Schedule, plan, and conduct monthly safety meetings.
Ensure proper supply and use of safety equipment.