Blood Collection Staff – Customer Service
About The Position
The Blood Collection Staff member assists with every step of the blood collection process, using healthcare and/or customer service skills to support volunteer donors and collect blood donations for delivery to hospitals. Duties include transporting and setting up equipment at mobile collection sites, creating a welcoming and comfortable donor environment, and following safety and regulatory procedures. Paid phlebotomy training is provided, and the role offers opportunities to develop healthcare skills and pursue career growth within the American Red Cross. The position is based in Stevens Point, Wisconsin, with a variable schedule Monday through Friday and occasional Saturdays, and two consecutive days off. Work schedules may include early mornings, late nights, weekends, and holidays; overnight travel may be required in some locations. Schedules are provided two to three weeks in advance. The position may require a minimum height of 60 inches to safely operate Red Cross vehicles. Starting pay is $21.34 per hour for entry-level staff, $25.81 per hour for staff with an LPN license, and $31.00 per hour for staff with an RN license.
Requirements
- High school diploma or equivalent.
- Customer service experience.
- Effective verbal communication skills.
- Current, valid driver's license with a good driving record.
- Ability to lift, push, or pull heavy weights up and down ramps and stairs.
- Good manual dexterity.
- Ability to sit or stand for long periods.
- Ability to adapt to long, irregular hours and frequent schedule changes.
- May require a minimum height of 60 inches to safely operate Red Cross vehicles.
- Basic computer skills and proficiency with Microsoft Office applications.
Nice To Haves
- Prior healthcare or phlebotomy experience, such as CNA, MA, or EMT experience.
- Prior leadership experience.
Responsibilities
- Personally connect with donors, listen to their stories, and explain the impact of their donations.
- Work with teammates to create a welcoming and friendly environment for volunteer donors.
- Maintain attention to detail so collected blood meets goals and regulatory requirements and can be safely transfused.
- Work with the team to transport, set up, and tear down equipment at donation sites.
- May drive Red Cross vehicles.
- Follow safety procedures throughout the blood collection process.
Benefits
- Medical, dental, and vision plans.
- Health Spending Accounts and Flexible Spending Accounts.
- Paid time off starting at 15 days per year, based on job type and tenure.
- 11 paid holidays: six core holidays and five floating holidays.
- 401(k) with up to 6% company match.
- Paid family leave.
- Employee assistance.
- Short- and long-term disability and insurance.
- Service awards and recognition.
- Paid phlebotomy training.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
