Blended Contact Center Agent (Inbound & Outbound)

MCI Careers • Savannah, GA

12d • Onsite

About The Position

MCI is hiring Contact Center Agents to support inbound and outbound customer service and sales projects. Agents handle customer inquiries, resolve service issues, identify opportunities to promote additional products and services, and deliver a positive customer experience. Both entry-level and experienced candidates are welcome; prior contact center experience is not required, and candidates with customer-facing experience in fields such as hospitality and food service are encouraged to apply.

The role involves learning clients’ products and services and using contact center technology, systems, and processes to manage customer accounts and requests. This is a full-time, on-site position in Savannah, Georgia. Schedules vary by location and project. Applicants must complete the company careers-page application, including screening questions and a brief pre-employment test. Employment is contingent on applicable work authorization, background or security investigation, and drug screening requirements.

Requirements

• Must be at least 18 years old.
• High school diploma or equivalent.
• Excellent organizational, written, and oral communication skills.
• Ability to type accurately at 20 or more words per minute.
• Basic knowledge of Microsoft Office Suite, including Excel, PowerPoint, Word, and Outlook.
• Basic understanding of the Windows operating system.
• Reliability and ability to maintain regular attendance and punctuality.
• Ability to evaluate, troubleshoot, and follow up on customer issues.
• Aptitude for conflict resolution, problem-solving, and negotiation.
• Customer-service orientation, including empathy, responsiveness, patience, and conscientiousness.
• Ability to multitask, stay focused, and self-manage.
• Strong team orientation and customer focus.
• Ability to thrive in a fast-paced environment where change and ambiguity are prevalent.
• Excellent interpersonal skills and ability to build relationships with team members and customers.
• Must be authorized to work in the country where the job is based.
• Must be willing to undergo a Level II background and/or security investigation, including fingerprinting when applicable; job offers are contingent on results.
• Must be willing to submit to drug screening; job offers are contingent on results. Drug screening requirement does not apply in Canada.
• Must complete the full application, screening questions, and brief pre-employment test.

Nice To Haves

• Prior contact center experience is welcome but not required.
• Customer-facing experience in hospitality or food service is encouraged.

Responsibilities

• Support customers, handle requests, and provide solutions.
• Learn clients’ products and services thoroughly.
• Maintain existing customer relationships professionally.
• Use new systems for accurate account management.
• Escalate customer dissatisfaction when necessary.
• Resolve issues empathetically during the first interaction.
• Handle inbound and outbound customer service and sales inquiries.
• Identify opportunities to promote additional products and services while delivering a positive customer experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED