Contact Center Agent
About The Position
SmartFinancial is hiring motivated Contact Center Agents to reach out to potential customers, review insurance product options, and connect interested customers with licensed agents. Agents use warm-calling techniques to build rapport, encourage quote requests, and transfer qualified leads. The position pays $17 per hour plus uncapped commission; the posting says top performers earn $60K+ with bonuses and also cites top performers earning $80K–$90K after commissions and performance bonuses. The role requires making more than 200 outbound calls per day, learning the company's product offerings, addressing customer inquiries, and meeting daily call quotas while maintaining positive customer interactions. Applicants must live within a commutable distance of the Columbus, Ohio office at 471 E Broad Street, Ste. 1300. Shifts are eight hours with a consistent schedule assigned after successful training completion. SmartFinancial provides paid product and inside-sales training, benefits, incentives, and advancement opportunities.
Requirements
- Must reside within a commutable distance of the office at 471 E Broad Street, Ste. 1300, Columbus, Ohio.
- Excellent communication skills.
- Ability to engage customers effectively through warm calling.
- Ability to make 200 or more outbound calls per day and meet call quotas.
- Ability and willingness to learn product offerings and address customer inquiries.
Nice To Haves
- Passion for technology sales.
Responsibilities
- Make 200 or more outbound calls per day to prospective customers to introduce products and services.
- Build rapport with potential customers using warm-calling and relationship-building techniques.
- Develop product knowledge to address customer inquiries and provide tailored information about offerings.
- Encourage customers to request competitive quotes from licensed agents.
- Transfer qualified leads to licensed agents.
- Meet or exceed daily call quotas while maintaining customer satisfaction and positive interactions.
Benefits
- High-quality health insurance
- 401(k) plan with company match
- Employee referral bonuses
- Daily and weekly cash giveaways
- Paid product training
- Inside-sales training
- Advancement opportunities and promotion from within
- Eight-hour shifts with a consistent schedule assigned after successful training completion
- Company events and employee social channels
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
