Biz Apps Cloud Solution Architect - CTJ - POLY

Microsoft • Reston, VA

1d • $106,400 - $203,600

About The Position

Microsoft’s Customer Experience and Success organization works to help customers realize business value through Microsoft products and services. Microsoft Federal serves U.S. government customers, addressing their mission, legal and regulatory requirements, and procurement processes. Federal employees may serve in various roles across Civilian, Defense, and Intelligence segments as government needs evolve.

The Biz Apps Cloud Solution Architect specializes in Power Platform and helps customers advance their AI transformation through secure implementation of Power Apps, Power Automate, Power BI, Power Pages, AI Builder, Dataverse, and Copilot Studio. This customer-facing role owns business applications-focused technical and business relationships and the technical, functional, and governance strategies between customers and Microsoft. The architect helps customers use Microsoft investments through architecture, implementation, and operational health engagements.

The role involves advising customers and partners, supporting customer success outcomes, guiding implementation and usage, resolving issues that block go-live or broader adoption, and identifying opportunities to expand customer value. The architect also leads client workshops, gathers requirements, develops plans, designs solutions aligned with architectural standards, and works with colleagues to manage risks and continuously improve delivery. The position requires an active U.S. Government Top Secret clearance with SCI access based on an SSBI with polygraph, verification of U.S. citizenship, and passing the Microsoft Cloud background check upon hire or transfer and every two years thereafter.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or a related field and at least 4 years of experience in cloud/infrastructure technologies, IT consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting; or equivalent experience.
• Must have an active U.S. Government Top Secret clearance with access to Sensitive Compartmented Information (SCI), based on a Single Scope Background Investigation (SSBI) with polygraph.
• Must meet Microsoft, customer, and/or government security screening requirements before offer and after hire, and maintain or obtain the appropriate clearance and customer screening requirements.
• Must successfully verify the stated security clearance before an offer of employment.
• Must pass the Microsoft Cloud background check upon hire or transfer and every two years thereafter.
• Must verify U.S. citizenship due to citizenship-based legal restrictions for the government customer supported.
• Ability to implement, operate, customize, tune, and troubleshoot Power Platform tools and applications, including Power Apps, Power Automate, Power BI, Power Pages, AI Builder, Dataverse, and Copilot Studio.
• Troubleshooting knowledge and skills.
• Communication skills and ability to develop strategic, ongoing customer relationships and gain trust and respect for the company.
• Technical writing, presentation, and training skills.
• Face-to-face customer engagement skills.

Nice To Haves

• At least 3 years of experience with the Microsoft Power Platform suite.
• At least 4 years of experience in a customer-facing role, internal and/or external.
• At least 4 years of experience working on technical projects.
• Technical certifications in cloud technologies, such as Azure, Amazon Web Services, Google, or security certifications.
• Developer experience, such as ability to read and write C# and JavaScript.
• Good understanding of ITIL/Service Management.
• Experience in the enterprise customer segment.

Responsibilities

• Drive customer satisfaction and act as a trusted advisor to customers and partners, using Microsoft Business Applications implementation expertise to support Customer Success Plan outcomes.
• Listen to customers and partners, respectfully challenge them where appropriate, and provide feedback and insights to relevant Microsoft teams, including Product Groups.
• Guide technical and business decision makers on the value of Microsoft Business Applications and help drive usage and value from technology investments through implementation advice, performance efficiency, and organizational and operational excellence.
• Identify and resolve issues blocking project go-live or broad usage by applying technical, functional, project management, and business value expertise, following Microsoft practices and policies, and using repeatable intellectual property.
• Identify customer and partner growth opportunities based on their needs and Microsoft Business Applications products, services, and value propositions.
• Continuously align and improve individual skills to better support customer and Microsoft business goals.
• Participate in relevant communities, share expertise, contribute to intellectual property creation, reuse intellectual property, and learn from others to accelerate customer transformation.
• Lead client workshops to demonstrate product capabilities, foster client relationships, gather stakeholder requirements, develop plans, and drive solution success.
• Analyze requirements and help design technical solutions that meet business objectives and functional and non-functional requirements in alignment with architectural standards.
• Work with team members and leaders to identify and mitigate risks and issues, contribute best practices, and incorporate lessons learned and intellectual property for continuous improvement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level