Birthing Families Navigator (Hybrid)
About The Position
The Birthing Families Navigator works with medical providers and care teams to identify potential clients and provide supportive services. The role includes outreach, advocacy, assessments, care plans, referrals, home visitation as needed, and documentation in a funder data management system and electronic health record. Services include coordinating primary care—including prenatal, postpartum, and/or pediatric care—and social services. The Navigator conducts face-to-face follow-ups and risk assessments, makes referrals, tracks missed client appointments, and supports clients’ care plans and follow-up processes. The role collaborates with other Birthing Families Navigators to maintain floor coverage throughout the day and works in alignment with Erie’s hours of operation. Local travel is required.
Requirements
- Associate’s degree in social work, child development, community health, or a related field.
- Intermediate proficiency in Microsoft Office.
- Bilingual fluency in English and Spanish.
- Local travel is required.
- Valid Illinois driver’s license and automobile insurance.
Nice To Haves
- Bachelor’s degree in social work, child development, community health, or a related field.
- At least two years of work experience in health, social, or community services.
- Cultural competency to work in a low-income, minority environment.
- Ability to maintain client confidentiality and trust.
- Ability to establish and maintain effective working relationships with customers, clients, and community partners.
- Ability to work well individually and as part of a team.
- Knowledge of record-keeping methods, practices, and procedures.
Responsibilities
- Provide coordination of primary care, including prenatal, postpartum, and/or pediatric care, and social services.
- Conduct outreach and face-to-face follow-ups with clients.
- Complete risk assessments, facilitate referrals, and conduct home visits as needed.
- Track clients’ missed appointments.
- Collaborate with fellow Birthing Families Navigators to maintain floor coverage throughout the day.
- Collaborate with clients’ providers and care teams.
- Maintain familiarity with each client’s care plan and facilitate referrals and follow-up.
- Provide excellent customer relations.
- Complete monthly reports as assigned.
- Document services in the funder data management system and electronic health record.
Benefits
- Medical, dental, vision, life, and disability insurance.
- Flexible Spending Account for health care or childcare.
- 401(k) retirement program with an employer match of $0.50 for every $1.00, up to the first 5% of the employee’s biweekly salary.
- Paid time off starting at 15 days.
- Eight paid holidays.
- Annual merit increases.
- Room for growth and career advancement.
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What This Job Offers
Job Type
Full-time
Education Level
Associate degree
