Biologics Coordinator

Optima Dermatology•Portsmouth, NH

8h•Remote

About The Position

Optima Dermatology is recruiting a Patient Support Biologics Representative. Founded by a team of board-certified dermatologists and healthcare leaders, Optima Dermatology & Medical Aesthetics is a network of practices dedicated to medical dermatology, Mohs surgery, aesthetics, and clinical research. With practices throughout Indiana, Ohio, New Hampshire, and Maine, we are committed to increasing access to expert dermatology care and delivering an unparalleled patient experience. Our family of practices include Optima Dermatology, Optima Research, Advanced Dermatology and Skin Cancer Center, The Dermatology Center of Indiana, The Indiana Clinical Trials Center, and The Indiana Skin Cancer Center. Our Mission: Optima Dermatology & Medical Aesthetics is revolutionizing skin care. Our mission centers on creating greater access to expert dermatology care and delivering an unparalleled patient experience. With a focus on excellence and innovation, our world class team is highly engaged, mission-driven, and inspired to set the new standard in dermatology. Our guiding principle is to treat each and every patient as we would want our friends and family to be treated, and we are committed to being your trusted experts in all aspects of skin care.

Requirements

Medical experience/two years’ experience with biologics
Prior dermatology experience
Excellent verbal and written communication skills, including but not limited to use of proper grammar and phone etiquette
Excellent customer service skills
Strong interpersonal skills; must be able to work with a team and receive constructive feedback
Excellent active listening skills and problem-solving ability
Must be able to maintain composure and professionalism even during high stress situations
Proficiency in Microsoft Office programs

Responsibilities

Answer Biologics incoming calls and voicemails to practices and direct patients as needed
Process all new starts, and existing prior authorizations, appeals, etc.
Educate patients on next steps for therapy, both after approval and denials
Assist patients in getting enrolled in pap programs
Work with specialty pharmacies and hub vendors
Send and refill prescriptions to specialty pharmacies
Reviews medical history and counsel patients regarding their clinical status and needs
Assist patients in staying compliant with biologic medication
Knowledgeable of all biologics and each assistance program
Provides patient instructions verbally or in writing when necessary for Biologics
Demonstrates effective call handling, including upset/dissatisfied customers
Ability to manage calls in an organized manner, including trouble shooting issues and actively problem solving
Ability to perform at high levels in listening skills and problem analysis.
Works collaboratively with staff across service lines
Displays in-depth knowledge of all departments at Summit
Follows all HIPAA guidelines and complies with annual training
Demonstrates an awareness and sensitivity towards patient/family rights
Complies with departmental standards regarding training, professional development, communication, management of workload, and safety/emergency situations
Ability to perform job duties at high levels using computer-based scheduling programs.
Other duties as assigned