Bingo Casino Service Representative - Bingo Operations
About The Position
The Bingo Casino Service Representative provides superior service to internal and external guests while completing assigned Bingo duties. The role supplies and advises customers on bingo paper, pull tabs, and game information; verifies winners and pays out game winnings; and assists new customers in learning how to play. The representative monitors Bingo activities, follows casino policies, procedures, and internal controls, and maintains the cash impress bank. The role also issues and returns paper and pull tabs to Bingo Clerks, keeps adequate supplies of bingo paper and change cash during the shift, and completes paperwork confirming the accuracy of returned inventory. The position requires a high school diploma or GED, quick and accurate use of mathematical tools, strong interpersonal and customer service skills, and the ability to work in disruptive conditions while sustaining visual attention and mental concentration. It involves standing for long periods and frequently standing, walking, handling or feeling items, reaching, and communicating. Employees may frequently lift or move up to 20 pounds and need specified visual abilities. The casino environment is hectic, fast-paced, crowded, and noisy, and may involve secondhand smoke and frequent exposure to the public. Final candidates must obtain gaming licensure through Seminole Gaming Compliance and Regulations before an offer is extended. The process may include credit and criminal background checks and a drug screen.
Requirements
- High school diploma or GED.
- Ability to use mathematical tools quickly and accurately.
- Ability to perform assigned duties in highly disruptive conditions.
- Ability to maintain visual attention and mental concentration for significant periods.
- Strong interpersonal skills.
- Ability to stand for long periods.
- Clear speaking and excellent customer service skills.
- Ability to frequently lift and/or move up to 20 pounds.
- Required vision abilities include close, distance, color, and peripheral vision, depth perception, and the ability to adjust focus.
- Must obtain gaming licensure through Seminole Gaming Compliance and Regulations, including the required background-check process, before an offer is extended.
Responsibilities
- Provide customers with requested bingo paper, pull tabs, and information about Bingo games.
- Verify all winners.
- Pay out game winners.
- Maintain awareness of Bingo activities.
- Adhere to casino policies and procedures and internal controls.
- Assist new customers in learning how the game is played.
- Maintain the cash impress bank.
- Issue and return paper and pull tabs to Bingo Clerks.
- Maintain adequate bingo paper supplies and cash for change during the shift.
- Complete paperwork confirming the accuracy of returned inventory.
Benefits
- Comprehensive benefits package intended to support health, future planning, and work-life balance; benefits may vary by employment status.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
