Billing Utility Specialist

City of Raleigh North Carolina•Raleigh, NC

1d•Hybrid

About The Position

Raleigh Water, a public utilities department of the City of Raleigh, is seeking a part-time Billing Utility Specialist. This role offers direct customer service supporting Raleigh Water's 200,000+ customers. The Billing Utility Specialist will handle billing inquiries, process payments, and resolve account issues in our high-volume contact center. You're a natural problem-solver who stays calm when customers are frustrated. You genuinely enjoy helping people and can juggle multiple computer systems while maintaining a friendly, professional demeanor. You communicate clearly, pay attention to details, and bring positive energy even during busy days. Raleigh Water serves 600,000 people across seven municipalities. Our Customer Care & Billing Division is a 70-person team providing essential services. You'll work at our Operations Center on Lake Woodard Drive with free parking, and may qualify for hybrid remote work after six months of demonstrated proficiency. The City offers excellent benefits, generous leave, and retirement contributions.

Requirements

High school diploma or GED
1 year of customer service experience or related work
OR An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job
Using multiple software applications simultaneously
Verbal and written communication with customers and coworkers
Basic problem-solving and critical thinking
Attention to detail in data entry and account management
Active listening and empathy for customer situations

Nice To Haves

Experience in contact centers, utilities billing, or similar customer service environments
Bilingual - Strongly Preferred

Responsibilities

Answering inbound calls and respond to customer inquiries about billing, payments, and service requests
Processing account changes, payment arrangements, and service orders
Researching and resolving billing discrepancies
Maintaining accurate customer records in multiple systems
Providing courteous, efficient service in a fast-paced environment
Perform other duties as required