Utility Billing Specialist II

City of Leesburg•Leesburg, FL

1d•Onsite

About The Position

The purpose of this class is to provide specialized and responsible clerical work in the application of utility billing procedures. The work detail varies and specific routines must be learned on the job. The employee is expected to perform duties similar to one or more of the following: Reconcile exception reporting, calculate and process adjustments, process cancel/rebills in billing system, process off cycle billing, finals and submit nightly billing. The employee is required to exercise independent judgment often. Work is performed under minimal supervision.

Requirements

Requires a high school diploma or GED
Two (2) years of experience in public or business administration
Two (2) years local government administrative experience
Four years of clerical and office experience or an equivalent combination of education, training and experience which provides the required knowledge, skills and abilities
Requires one years of Utility Billing experience
Demonstrated experience with word-processing applications (i.e.: Microsoft Word®™©)
Demonstrated experience with spreadsheets (i.e. Microsoft Excel®™©)
Experience with HTE NaviLine and/or a multi-departmental finance and accounting system is required
Must possess a valid Florida driver’s license and satisfactory driving record as a condition of initial and continued employment

Nice To Haves

May require occasionally working outside regular business hours
Notary Public may be required
Special skills or equipment certification may be required

Responsibilities

Exhibits exceptional knowledge of all rate structures for all services offered
Explains departmental and/or City policies and procedures, applicable rules and regulations to the public via personal contact, telephone conversation or written correspondence
Understands rates or fees, generates work orders and maintains accurate records and files
Oversees Utility Billing Specialist I in reviewing of exception and calculation reports for accuracy
Collects data, forms, and other information to support combined utility services account and/or collection processes
Enters other billing information into computer systems such as rereads, missed reads, or other information
Assists customers with questions or problems; generates work orders and provides other customer support or services
Identifies and addresses commercial and residential customer service problems
Enters information into computer systems and generates payment and/or billing or reminder documents
Balance or reconcile transactions and accounts; process balance transfers or credits
Assists other staff or departments with billing and coordinates other accounting transactions between other departments within the City
Performs routine office tasks, such as typing, filing, faxing, phoning, and copying
Attends staff meetings to exchange information; attends in-service training and technical or professional classes to improve skills
Provides assistance and customer service training to co-workers; may fill in for supervisors as assigned