Billing Supervisor | Global Mobility Services

KPMG•Toronto, ON

About The Position

The Billings Specialist Supervisor is responsible for oversight, direction, and support of the delivery of the business processes performed in Billing. The individual will be expected to be a hands-on Supervisor who directly supports assigned Partners as well as leading their team of Billing Specialists.

Requirements

Successful completion of Post-Secondary education
Demonstrated leadership skills
2-5 years of experience in a transactional or administrative function with respect to Billings and Collections
Experience/expertise with a large enterprise resource planning system billing and reporting module, preferably SAP based, in a professional services environment
Intermediate to advanced Excel skills: ability to work with complex Excel templates and upload data from enterprise resource planning systems’ billing and reporting modules
Experience in analyzing internal reports with a high level of complexity
Exceptional conflict resolution/problem-solving skills
Excellent written and verbal communication skills
Strong Analytical skills
Ability to influence and drive change
Ability to work independently and manage a large team

Responsibilities

Oversee the quality of work being produced by Billing team staff and provide guidance as necessary
Implement mechanisms to measure quality and client satisfaction through standard operating procedures, ongoing client engagement, etc.
Monitor the service level agreements/requirements with the business and make timely adjustments as required
Develop and ensure effective implementation and monitoring of GMS Billing policies and processes
Ensure the effective use of technology in the delivery of services
Plan and monitor resource utilization to manage work volume and staffing schedules (overtime, vacation, etc.)
Act as tier two support for the Billing team to address service delivery issues arising from the engagement teams
Drive collaboration across the team and ensure they are operating as one entity and not individually
Support a proactive approach to work
Implement, as well as identify, recommendations for the optimization and efficient operations of the Billing team
Facilitate the performance development cycle for Billing team employees. This includes annual goal setting, interim and year end reviews, year-end calibration, and ongoing performance feedback
Address constructive feedback from Engagement teams with Billing team and come up with an action plan to rectify
Celebrate positive feedback with Billing Team
Motivate Billing team to capitalize on their strengths and improve development areas
Identify training and development needs of Billing team and work collaboratively with the Office Manager, Partners and OPXL team to escalate and address training needs
Onboard new team members to ensure successful integration and deep understanding of relevant KPMG polices, processes and technologies