Billing Supervisor

Frederick County Government•Division of Water & Sewer Utilities - Frederick, MD

12h•Onsite

About The Position

This professional position supervises all aspects of billing, accounting related duties, and customer service associated with the billing of Frederick County Division of Water and Sewer Utilities customers. This position resolves customer billing issues and ensures Frederick County billing staff act with integrity and confidence when engaging with customers. Supervision is received from the Divisional Finance Manager.

Requirements

Bachelor's degree in accounting, finance, business administration, or a related field
Minimum of 5 years of work experience in billing
Minimum of 1 year of experience supervising or managing staff
Organizational and personnel management skills, with the ability to direct, supervise, and evaluate the work of others
Administrative skills to effectively plan, prioritize, and organize a large volume of work in a timely and efficient manner
Accurate math and clerical skills, including the ability to write and maintain clear, concise records and reports
Ability to investigate and draft professional and polite correspondence in response to inquiries or complaints received from the public, via phone, email, and in person
Ability to remain calm, listen and understand a customer’s concerns and then determine the appropriate course of action to resolve the issue with a positive, helpful attitude
Ability to effectively utilize necessary technology, including Microsoft 365, email software, office systems, and other necessary programs and technology, and to learn new software as required
Ability to effectively evaluate priorities and schedule staff workloads
Ability to follow verbal and written (English) instructions to complete routine assignments
Ability to effectively organize work, establish priorities, and complete assigned duties with minimal supervision
Ability to work autonomously and efficiently, both individually and as part of a team
Discretion and good judgment in working with sensitive and personal information, including the ability to maintain appropriate confidentiality
Ability to effectively compile, update and maintain accurate manual and computerized files and filing systems

Nice To Haves

Work experience using Tyler MUNIS billing software
Work experience in a utility billing setting
Work experience managing or supervising staff in a utility billing setting
An associate's degree in accounting, finance, business administration or related field with 7 years of billing work experience as described above.

Responsibilities

Resolve customer billing issues
Prepare billing of residential and commercial accounts
Prepare disconnection notices and run the disconnection process for eligible accounts
Create reports and detailed spreadsheets
Analyze operational and internal controls of Billing Department
Oversee all cash office processes
Process ACH payments and returned payments
Review and process billing refunds and adjustments as necessary
Implement procedural changes as needed and maintain updated Standard Operating Procedures for the Billing Department
Prepare customer correspondence and internal memorandums as needed
Work in cooperation with the Meter Department concerning meter readings and issue work orders
Establish work objectives for staff, review and evaluate work performance of staff, complete performance evaluations, and approve timesheets
Coordinate with third-party billing vendors for printing and mailing services, serve as liaison between vendor systems and billing software, and participate in related RFP processes
Perform other related duties as required

Benefits

11 days of Vacation leave with increase after 2 years of employment
15 days of Sick leave with unlimited annual carryover
11 paid holidays, plus 2 additional floating holidays
Day 1 coverage of comprehensive Medical Insurance Plan options to include generous County Health Savings Account (HSA) contribution (if enrolled in the high-deductible plan)
Dental, Vision, and Flexible Spending
Employee Health Center with no or low-cost primary and urgent care
100% County paid 2x annual salary Group Term Life Insurance and Accidental Death & Dismemberment (AD&D) benefit
County and Employee funded Defined Benefit Pension Plan Vesting after 5 years of service
Additional service credit for eligible previous public service, military service, etc.
Employee Assistance Program
Employee Wellness Program
Generous Tuition Reimbursement Program
Deferred Compensation Plan
Legal Resources
Supplemental Life Insurance
Critical Illness, Accident, and Hospital Indemnity Insurance
Lifetime Benefit with Long Term Care plan