Billing Specialist I
About The Position
Cox Fleet, part of Cox Automotive, provides nationwide mobile fleet maintenance and repair services, along with services through more than 20 service centers. The Billing Specialist role is accountable for creating invoices from repair orders and submitting them to customers for approval or payment with the required documentation. The specialist also assists with preparing and submitting repair estimates to customers for approval. The role involves preparing and entering repair orders from information provided by technicians, checking repair codes and billed hours, applying customer-specific rates and markups, and improving repair-order accuracy to reduce disputes and ensure complete billing. The specialist coordinates with technicians and Mobile Technician Leaders, prepares estimates, communicates with customers about purchase-order approvals and billing issues, and uploads required paperwork into the system.
Requirements
- High school diploma or GED and 3 years of experience in a related field; alternatively, a related degree or certification beyond high school/GED with up to 1 year of experience, or 5 years of experience in a related field.
- Proficiency with Mitchell One or similar estimating systems.
- Strong written, verbal, and telephone communication skills and customer-service skills.
- Computer proficiency, including MS Office, email, typing, and software navigation for generating repair estimates and editing and processing invoices.
- A sense of urgency and an action-oriented approach, with minimal planning.
- Existing knowledge of standard repair times (SRT) for common services.
- Ability to work independently and effectively within a team.
- Ability to perform addition, subtraction, multiplication, and division using whole numbers, common fractions, and decimals.
- Professional but friendly demeanor, strong interpersonal skills, clear and effective communication, and close attention to detail.
- Ability to remain calm and polite when dealing with frustrated customers or technicians.
Nice To Haves
- Experience in service writing.
Responsibilities
- Prepare repair orders by documenting symptoms, problems, causes, repairs, and services based on information submitted by technicians, and enter the repair orders into the service database.
- Verify technicians selected the correct VMRS repair codes and that billing hours align with standard repair times.
- Create invoices from repair orders using customer-specific rates and markups.
- Review and improve repair-order quality by identifying and correcting weak, missing, or inaccurate information to reduce customer disputes and support complete billing.
- Contact technicians and Mobile Technician Leaders to obtain repair details and information required to process invoices.
- Create vehicle repair service estimates using information compiled from Mobile Technicians and customers.
- Communicate with customers by email, fax, or phone to obtain purchase-order approvals and discuss billing issues.
- Gather required paperwork and upload it into the system for recordkeeping.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
