Billing Specialist I

Cox Fleet • Houston, TX

2d

About The Position

Cox Fleet by Cox Automotive is a nationwide fleet maintenance and repair provider headquartered in Indianapolis. It offers mobile on-site maintenance for light-, medium-, and heavy-duty trucks and trailers, along with services at more than 20 service centers and support through a 24/7 in-house call center.

The Billing Specialist is accountable for creating invoices from repair orders and submitting them to customers for approval and/or payment with the required documentation. The role also works with technicians to create and submit repair estimates for customer approval.

Requirements

• High school diploma or GED and 3 years of related experience; alternatively, a related degree or certification beyond high school/GED with up to 1 year of experience, or 5 years of related experience.
• Proficiency with Mitchell One or similar estimating systems.
• Strong written, verbal, and telephone communication skills and customer service skills.
• Proficient computer skills, including MS Office, email, typing, and software navigation for generating repair estimates and editing and processing invoices.
• A sense of urgency and an action-oriented approach, with the ability to act with minimal planning.
• Knowledge of standard repair times (SRT) for common services.
• Ability to work independently and effectively as part of a team.
• Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals.
• Professional but friendly demeanor, strong interpersonal and customer service skills, clear communication, and close attention to detail.
• Ability to remain calm and polite when dealing with frustrated customers and/or technicians.

Nice To Haves

• Experience in service writing.

Responsibilities

• Prepare repair orders by describing symptoms, problems, and causes discovered, as well as required repairs and services, based on technician submissions; enter repair orders into the service database.
• Verify that technicians selected the correct VMRS codes for repairs and that billing hours align with standard repair times.
• Create invoices from repair orders using customer-specific rates and markups.
• Improve repair-order quality by identifying and correcting weak, missing, or incorrect information to help eliminate customer disputes and ensure full billing for services provided.
• Contact technicians and Mobile Technician Leaders to obtain repair details and information needed to process invoices.
• Create vehicle repair service estimates using information gathered from Mobile Technicians and customers.
• Communicate with customers by email, fax, or phone to obtain purchase-order approvals and discuss billing issues.
• Gather required paperwork and upload it into the system for recordkeeping.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED