Billing Specialist I

Cox Enterprises • Houston, TX

3d • $17 - $25 • Onsite

About The Position

Cox Fleet is hiring a Billing Specialist I to create invoices from repair orders and submit them to customers for approval and/or payment with the required documentation. The role also assists with preparing and submitting repair estimates to customers for approval. Cox Fleet provides mobile on-site fleet maintenance and repair services nationwide, along with services through its nationwide service centers and a 24/7 in-house call center.

The Billing Specialist I prepares and enters repair orders into the service database based on information submitted by technicians, verifies repair codes and billing hours, and produces invoices using customer-specific rates and markups. The role reviews repair orders for missing, weak, or incorrect information and works with technicians, Mobile Technician Leaders, and customers to resolve questions, obtain approvals, and address billing issues. The position is onsite at a specified Cox location and works a day shift.

Requirements

• High school diploma or GED.
• Strong written, verbal, and telephone communication skills, along with customer service skills.
• Computer proficiency, including MS Office, email, typing, software navigation, and the ability to generate repair estimates and edit and process invoices.
• A sense of urgency and an action-oriented approach, with minimal planning.
• Existing knowledge of standard repair times (SRT) for common services.
• Ability to work independently and effectively as part of a team.
• Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals.
• Professional but friendly demeanor, strong interpersonal skills, clear communication, and close attention to detail.
• Ability to remain calm and polite when dealing with frustrated customers or technicians.
• Must clear a pre-employment drug test. The company does not currently administer a pre-employment marijuana drug test for this position; prohibited drug use during work hours or on company property or in company vehicles is subject to the stated drug-free workplace policy.
• Must be currently authorized to work in the United States for any employer without current or future sponsorship; OPT, CPT, STEM/OPT, and visa sponsorship are not available.

Nice To Haves

• Proficiency with Mitchell One or similar estimating systems.
• Experience in service writing.

Responsibilities

• Prepare repair orders by documenting symptoms, problems, causes, repairs, and services based on information submitted by technicians, and enter the orders into the service database.
• Verify technicians have selected the correct VMRS codes and that billing hours align with standard repair times.
• Prepare invoices from repair orders using customer-specific rates and markups.
• Review and improve repair order quality by identifying and correcting missing or inaccurate information to reduce customer disputes and ensure complete billing for services provided.
• Contact technicians and Mobile Technician Leaders to obtain repair details and information needed to process invoices.
• Create vehicle repair service estimates using information from Mobile Technicians and customers.
• Communicate with customers by email, fax, or phone to obtain purchase order approvals and discuss billing issues.
• Gather required paperwork and upload it into the system for recordkeeping.

Benefits

• At least 6.67 hours of paid time off per month.
• Seven paid holidays per calendar year.
• Bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
• Benefits may include medical, dental, and vision insurance; 401(k); and paid days off, including sick leave, parental leave, flexible vacation/wellness days, and/or PTO. Specific offerings may vary.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED