Billing Specialist

PriorityOne Group • Centennial, CO

9d • $20 - $24 • Onsite

About The Position

The Billing Specialist supports the Accounting Department with transactional accounting functions, including invoicing, payment processing, collections, and accounts-receivable follow-up. The role interacts with internal departments and external customers and requires discretion in handling confidential information, excellent customer service, effective communication, problem-solving, organization, responsiveness, attention to detail, and follow-through.

The position is full-time and performed 100% onsite at PriorityOne Group’s headquarters in Centennial, Colorado, in a professional office environment. It involves regular computer, telephone, printer, and other standard office-equipment use; extended periods of sitting; frequent data entry and screen use; routine customer and internal communication; and managing multiple priorities in a deadline-driven setting. Occasional flexibility outside normal business hours may be required for customer visits, onboarding activities, or urgent customer escalations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must be able to perform standard office work, communicate by telephone and computer, travel locally, and walk through customer facilities. The position may require standing, walking, bending, reaching, and occasionally lifting or moving items weighing up to 25 pounds.

Pay is $20.00–$24.00 per hour. Benefits include medical, dental, and vision insurance; generous paid time off; a 401(k) with company match; and on-the-job training and development opportunities. Eligible employees may participate in the Town Shares Program, subject to applicable program terms.

Requirements

• High school diploma or equivalent.
• Intermediate experience with Microsoft Office, including Outlook, Excel, Word, and Teams, and Microsoft Windows-based software environments.
• Strong attention to detail, work ethic, organizational and time-management skills.
• Ability to multitask, think critically, and adapt.
• Ability to work independently with minimal direct supervision.
• Strong verbal and written communication skills.
• Ability to maintain accuracy, organization, and confidentiality in a deadline-driven environment with frequent interruptions.
• Ability to perform standard office work, communicate by telephone and computer, travel locally, and walk through customer facilities.
• May need to stand, walk, bend, reach, and occasionally lift or move items weighing up to 25 pounds.

Nice To Haves

• At least 2 years of related billing experience.
• Experience in accounts payable and/or accounts receivable, bookkeeping, and/or restaurant management.

Responsibilities

• Review completed work orders for complete and accurate billable details, including technician notes, labor, parts, materials, travel, and equipment.
• Verify customer-specific billing requirements and resolve missing, incomplete, or conflicting information with the appropriate internal departments before invoicing.
• Prepare, generate, review, and distribute accurate invoices within established timelines, attaching required supporting documentation.
• Process invoice corrections, adjustments, credits, and rebills according to company procedures and authorization requirements.
• Maintain billing records and invoice-status documentation, and respond to customer questions about invoices, charges, and supporting documents.
• Process incoming payments through approved methods and apply them accurately to customer accounts and invoices.
• Research and resolve unapplied, short-paid, overpaid, duplicate, or incorrectly applied payments; maintain payment records and support payment reconciliation and deposit reporting.
• Follow payment-handling and security procedures, coordinate to obtain missing remittance information, and notify appropriate team members about payment discrepancies or failed transactions.
• Review accounts-receivable aging reports and follow up with customers about past-due invoices, declined payments, account balances, and payment commitments.
• Provide customers with invoice copies, statements, documentation, payment instructions, and account information as needed.
• Document collection activity, customer responses, disputes, commitments, and follow-up dates; monitor promised payment dates and escalate accounts according to company procedures.
• Research billing disputes and coordinate with service, sales, dispatch, accounting, and management to resolve them.
• Assist with account reconciliations and resolve differences between customer records and company balances.
• Support management in identifying accounts that may require credit holds, revised payment terms, or additional collection action, and provide updates on collection activity and aging balances.
• Maintain accurate customer billing contacts, payment terms, tax information, purchase-order requirements, and invoice-delivery preferences.
• Assist with month-end billing and accounts-receivable reconciliations and prepare billing, payment, collection, and aging reports as requested.
• Work with operations, service, sales, and accounting teams to improve billing accuracy and reduce invoice delays; identify recurring issues and recommend process improvements.
• Maintain organized electronic and physical records according to document-retention requirements.
• Complete special projects assigned by the Accounting Manager accurately and within agreed timelines.
• Perform other billing, accounting, administrative, and related duties as assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Generous paid time off
• 401(k) with company match
• On-the-job training and development opportunities
• Eligible employees may participate in the Town Shares Program, subject to applicable program terms

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED