Billing Specialist

Eastern Communications•Marshalltown, IA

14d•Onsite

About The Position

Join a growing team that has strong bonds with Law Enforcement, Fire and Emergency. RACOM was established in 1972 and designs, sells, installs, and maintains all of the technologies used in the "second half of the 911 response equation" from the time an emergency dispatcher answers a 911 call to the time police, fire and ambulances arrive on scene, supporting specialized phone systems, pagers, radios, and voice recorders to warning lights and sirens. RACOM has earned its exceptional reputation for delivering the highest quality products and services over its 40+ year history. In February 2023, Eastern Communications acquired RACOM corporation, and now comprises 250 employees across 17 locations nationwide. As a billing specialist you are responsible for several critical responsibilities related but not limited to financial transactions and record keeping, maintaining financial records, identifying inconsistencies and errors, creating invoices, assisting with payment solutions. This role is responsible for processing a variety of billing types including standard customer billing, dropship customer billing, project-based billing, complex billing, and billing for customer portal uploads as well as managing vendor dropship bills in our AP processing system Stampli. The position requires close collaboration with internal teams, strong customer relationship skills, and meticulous attention to accuracy, timeliness, and accounting period alignment.

Requirements

High school diploma or equivalent
2+ years of billing, accounts receivable, or related accounting experience.
Strong attention to detail, organizational skills, and customer service mindset.
Proficiency in billing software, ERP systems, and Microsoft Office Suite (especially Excel).
Excellent communication skills with the ability to work cross-functionally and build rapport with customers and vendors.
Ability to manage multiple priorities and meet deadlines in a fast-paced environment

Nice To Haves

Associate or bachelor degree in accounting, finance, or related field preferred.
Experience with Stampli and NetSuite preferred.

Responsibilities

Prepare, review, and process standard customer invoices in accordance with established procedures.
Manage dropship customer billing, ensuring accurate documentation and timely invoices.
Handle project-based billing, tracking milestones and deliverables for correct charge allocation.
Upload and process invoices through customer portals, ensuring compliance with client-specific requirements.
Process vendor dropship bills in Stampli including coding and approving for payment after processing order fulfillment and billing in NetSuite, ensuring proper period alignment between related documents.
Serve as a primary point of contact for customer billing inquiries, providing clear, timely, and professional communication.
Build and maintain positive customer relationships by addressing concerns, resolving discrepancies, and ensuring a smooth billing experience.
Collaborate with sales, operations, logistics, procurement, and project management teams to gather necessary billing information and resolve issues.
Maintain accurate billing records and documentation for audit and reporting purposes
Identify and recommend process improvements to enhance billing efficiency, accuracy, and customer satisfaction