Remote Billing Specialist
About The Position
The Billing Specialist is a full-time, fully remote role on The Nest Schools’ Finance team, supporting schools across the company and working closely with School Directors and families. The position is responsible for accurately and promptly invoicing tuition, maintaining family billing records, collecting and posting payments, and supporting accounts receivable and month-end reconciliations. The role requires availability during regular business hours Monday through Friday and a consistent daily work schedule. Candidates must be located in Texas, Colorado, Indiana, Illinois, Georgia, Florida, Connecticut, Ohio, North Carolina, South Carolina, or Virginia, and have reliable internet and a quiet, dedicated remote-work space. The annual pay range is $48,000–$50,000 ($23–$24 per hour), based on qualifications and years of experience.
Requirements
- 1 to 3 years of experience in billing, accounts receivable, or customer service.
- Excellent customer service and communication skills, including the ability to handle sensitive conversations with families.
- Working proficiency in Microsoft Excel and Outlook.
- Strong attention to detail and comfort working with numbers, proration, and basic reconciliation.
- Highly organized, dependable, and able to work well in a fast-paced setting.
- Ability to handle confidential family and financial information with discretion.
- Reliable internet connection and a quiet, dedicated workspace for remote work.
- Must be located in Texas, Colorado, Indiana, Illinois, Georgia, Florida, Connecticut, Ohio, North Carolina, South Carolina, or Virginia.
- Availability during standard business hours Monday through Friday and ability to maintain a consistent daily work schedule.
Nice To Haves
- Experience with Procare or another childcare management or tuition billing platform.
- Previous experience in early childhood education or childcare.
Responsibilities
- Maintain complete and accurate family records in Procare, including contact information, tuition rates, schedules, and enrollment and withdrawal dates.
- Invoice families monthly and weekly according to tuition rates and schedules.
- Collect and post family tuition payments weekly or monthly.
- Process changes to family records throughout the month, including schedule changes, added days, and withdrawal dates.
- Prorate tuition and payment amounts based on changes that occur during the month.
- Monitor past-due balances and follow up with families in a friendly, consistent, and professional manner.
- Bill and reconcile state childcare subsidy and other third-party payments, ensuring family co-pays are billed correctly.
- Partner with School Directors to align enrollment and billing information and resolve discrepancies before invoices are sent.
- Respond to family billing questions by phone and email with clarity, patience, and care.
- Support the Finance team with tuition and accounts receivable reconciliations at month end.
Benefits
- Fully remote role with a supportive, connected Finance team.
- Up to 50% off childcare, space permitting.
- Career guidance from experienced finance and childcare professionals.
- Employee Appreciation and Recognition Program.
- Wellness Initiatives.
- Staff events and team-building activities.
- Opportunities to connect with team members across the region and company.
- Clear opportunities for professional and career growth.
- Training, resources, and support to succeed in the role.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
