Billing Specialist - Lanihuli PSC
About The Position
Sonic Healthcare USA is a Great Place to Work certified employer dedicated to creating a supportive and inclusive environment that emphasizes teamwork and innovation. As a Billing Specialist, you will be part of our front line of #HealthcareHeroes, advancing the health and well-being of our communities as a leader in clinical laboratory solutions. This role involves performing customer/client account research, reviewing delinquent accounts, and working with customers/clients to establish mutually agreeable repayment plans in accordance with Accounts Receivable guidelines. The Billing Specialist will handle inbound and outbound calls as needed.
Requirements
- High School diploma or GED
- Typing (min 35 wpm) and 10 Key. MUST be able to demonstrate proficiency.
- Requires a positive demeanor and professional phone etiquette and disposition that is fair and consistent with all clients they support.
- Must handle consumer and commercial collections professionally and pay attention to detail and record keeping.
- Ability to work with minimal direction; seeking additional help/information from the Client Support Manager and/or Supervisor or Team Leader.
- Knowledge of computer technology and terminology.
- Perform duties promptly and accurately—the ability to work under deadlines.
- Maintain confidentiality of information.
- Ability to read and comprehend English.
Nice To Haves
- Minimum of six (6) months of related experience or equivalent combination of experience and education
- Experience with medical/insurance billing and Customer Service
- Experience in a multitasking environment
Responsibilities
- Perform customer/client account research, review delinquent accounts, and work with customers/clients to establish a mutually agreeable re-payment plan in accordance with Accounts Receivable guidelines.
- Initiate contact with customers/clients regarding their account status.
- Submit past-due notifications to patients.
- Follow up on missed repayment arrangements.
- Coordinate with local Sales collaboration in handling client accounts.
- Track and monitor delinquent accounts to ensure account status moves current and payment application is consistent.
- Report and refer seriously delinquent accounts to designated Administrative leadership for potential service provider agreement default and cut-off.
- Work on other projects as assigned.
Benefits
- Free lab services for you and your dependents
- Work-life balance, including Paid Time Off and Paid Holidays
- Competitive benefits including medical, dental, and vision insurance
- Help saving for retirement with a 401(k) plus a company match
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
