Billing Specialist

Acrisure•Springfield, IL

1d•Onsite

About The Position

Acrisure is seeking a Billing Specialist to support billing, payment processing, and customer account activities within a fast-paced insurance environment. This role plays an important part in ensuring accurate payment processing, maintaining account records, and providing high-quality customer service to insureds and agents. This is a great opportunity for someone who is organized, detail oriented, and interested in building experience within accounting, billing, or insurance operations. Training will be provided for the right candidate.

Requirements

Strong customer service and telephone communication skills
Strong verbal and written communication abilities
Strong organizational skills and ability to manage multiple priorities
Proficiency with Microsoft Office applications, particularly Excel
Strong attention to detail and accuracy
Ability to think critically and solve problems efficiently
Ability to work independently and as part of a team
Previous office, billing, customer service, or administrative experience beneficial

Nice To Haves

Additional coursework in accounting, finance, or business beneficial

Responsibilities

Answer inbound calls from insureds and agents regarding billing questions, payments, account information, and coverage related inquiries
Process insured payments and maintain accurate account records
Create and prepare deposits for bank processing
Monitor receivables and communicate with insureds regarding past due balances
Coordinate account escalations and collection activities when necessary
Process refunds in accordance with company procedures and timelines
Support vendor payable processing activities
Print and process checks related to claims, refunds, commissions, and other payments
Maintain accurate documentation and support additional accounting and administrative projects as assigned
Provide professional and timely customer service across all interactions