Billing Specialist

DWF•Vancouver, BC

About The Position

DWF Group is a global provider of integrated legal and business services. As part of the DWF Group, our Canadian legal team is driven by innovation, collaboration, and a shared commitment to excellence. We foster a professional, supportive, and engaging environment where our people are encouraged to grow and contribute meaningfully. With a strong focus on litigation, we continually look beyond traditional approaches to deliver progressive, creative solutions that add real value for our clients. DWF takes pride in cultivating a collegial workplace that promotes teamwork, professional development, and social connection among staff and lawyers alike. We believe people thrive when they feel supported, empowered, and part of a collaborative culture. Join us at DWF! We currently an exciting opportunity for a Billing Specialist. If you’re looking to continue growing your career in a dynamic, fun, and professional environment, this role is for you. This opportunity is ideal for an ambitious professional with experience in an office environment. The successful candidate will be able to build positive working relationships, have a strong attention to detail, and manage a high-volume workload.

Requirements

Minimum of 1 year of office work experience with a preference for billing experience
Experience in a law firm or professional services environment is highly desired
Excellent customer service and communication skills.
Basic knowledge of accounting principles, practices, and procedures.
Proficiency in MS Office applications, especially Excel.
Strong attention to detail.
Client service-oriented and a team player.
Willingness to learn, grow and take on new responsibilities as needed.
Ability to thrive in a high-volume, fast-paced environment.

Responsibilities

Generate draft invoices for professional review: Prepare draft invoices for professionals to review.
Make edits and revisions: Apply changes and revisions based on professional requests and in compliance with client billing guidelines and contracts.
Prepare invoices: Finalize invoices and ensure distribution to the internal team or client via email or e-billing platforms.
Provide supporting documentation for disbursements: Supply supporting documents for expenses to accompany invoices when needed.
Assist teammates during peak periods: Support billing teammates during busy periods and coordinate with the accounting department to resolve billing issues.
Maintain and update billing information sheets: Ensure billing records are regularly updated.
Respond accurately to client/matter billing inquiries: Provide timely and accurate responses to billing-related questions from clients or internal teams.
Ensure successful submission of e-bills: Submit e-bills through client portals (e.g., Bottomline, TyMetrix, CounselLink, CounselGo, etc.).
Analyze billing rejections, denials, and overdue accounts: Investigate and resolve outstanding billing issues.
Manage file list: Track missing budgets and file closures.
Prepare client reports as needed: Generate client-specific reports upon request.
Review and follow up on overdue client accounts: Monitor and follow up on outstanding receivables when necessary.
Respond promptly to internal/external requests: Ensure timely responses to all inquiries.
Ad hoc projects: Participate in special projects as required.