Billing Specialist

Opiniion Inc. • Lehi, UT

13h • Onsite

About The Position

We are seeking a detail-oriented and reliable Billing Specialist to join our growing SaaS startup. In this role, you’ll be responsible for managing billing, collections, and cash application processes to ensure timely and accurate receipt of customer payments. The ideal candidate is organized, customer-focused, and comfortable working in a fast-paced, technology-driven environment.

Requirements

• 2+ years of experience in accounts receivable or billing, preferably in a SaaS or tech company.
• Proficiency with NetSuite (or other ERP systems) and Google Workspace, especially Sheets and Docs.
• Strong communication skills, both written and verbal, with the ability to interact effectively with internal teams and customers.
• High attention to detail, strong organizational skills, and the ability to prioritize tasks independently.
• Understanding of standard AR metrics, cash flow, and basic accounting principles.

Nice To Haves

• Experience using HubSpot and/or Salesforce to track customer communication or billing workflows is a plus.

Responsibilities

• Manage the end-to-end accounts receivable process, including invoicing, collections, cash application, and reconciliations.
• Generate and send invoices using NetSuite, ensuring accuracy and alignment with contract terms.
• Monitor customer accounts for timely payment and follow up on outstanding balances.
• Communicate directly with customers regarding billing inquiries, discrepancies, and payment arrangements in a professional and customer-friendly manner.
• Work cross-functionally with Customer Success, Sales, and Finance teams to resolve billing issues and maintain positive customer relationships.
• Maintain accurate records of AR activities and collections status in NetSuite, Google Sheets, and CRM tools (HubSpot, Salesforce).
• Prepare regular aging reports and assist with month-end close and AR-related reporting.
• Identify and escalate potential bad debt concerns or process inefficiencies.
• Support internal process improvements and documentation initiatives to scale AR operations.

Benefits

• Comprehensive healthcare plans, encompassing medical, dental, and vision insurance, along with group life coverage.
• 401(k) retirement plan
• Pre-tax Health Spending Accounts (HSA).
• Paid Parental Leave for all new parents (including adoption or foster care).
• Unlimited Time Off policies.
• 10 Paid Holidays annually.
• Monthly Gym Reimbursement benefit.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed