Billing Specialist

Courser Lapo Therapeutic Wellness•Manhattan, KS

7d•Hybrid

About The Position

Courser Lapo Therapeutic Wellness is a thriving, multi-location mental health group practice dedicated to providing exceptional care through therapy, medication management, occupational therapy, and speech-language services. Our success is built on integrity, innovation, and a deep commitment to serving individuals and families in our communities. Position Summary The Billing Specialist is responsible for overseeing all aspects of revenue cycle management, including insurance claims processing, private pay invoicing, payment posting, patient billing inquiries, and managing denials and appeals. This role will ensure accurate and timely billing, optimize reimbursement, and maintain compliance with all payer regulations.

Requirements

3+ years of experience in medical billing, preferably in a mental health or behavioral health setting
Strong knowledge and experience working with insurance payer portals to verify insurance, access EDI, process ERA/EOB, and manage denials and appeals.
Experience with both insurance and private pay billing
Proficiency with electronic health records (preferably IntakeQ or similar), Google Workspace, and billing software
Detail-oriented with strong organizational and time management skills
Excellent communication skills and a customer service mindset
Commitment to confidentiality, professionalism, and client-centered service

Nice To Haves

Supervisory or team lead experience is a plus
Familiarity with Profit First principles or experience in a growth-oriented small business
Experience in multi-location or virtual team management

Responsibilities

Submit accurate claims to insurance companies (primary and secondary)
Track claim status and follow up on unpaid or denied claims
Correct and resubmit denied claims as necessary
Verify insurance eligibility and benefits as needed
Maintain knowledge of payer-specific requirements and updates
Ensure accurate invoicing for self-pay clients
Manage recurring billing and payment plans when applicable
Monitor account balances and communicate with clients about outstanding payments
Post payments from insurance and clients accurately and promptly
Reconcile payments with EOBs (explanation of benefits)
Prepare regular financial and billing reports
Serve as the main point of contact for billing-related questions
Train and support team members on billing procedures and systems
Collaborate with clinical and administrative teams to improve workflows
Ensure compliance with HIPAA and payer regulations in all billing and documentation practices
Maintain HIPAA compliance and confidentiality of all client and financial records
Stay updated on changes in insurance policies, CPT codes, and billing regulations
Identify and implement process improvements for efficiency and accuracy