Billing Specialist

TGI MAIN COMPANY•Fort Lauderdale, FL

1d•$24 - $27•Onsite

About The Position

The TGI Story A second-generation family-owned business for over 62 years, TGI Office Automation is a comprehensive office technology provider offering scalable solutions for many of today’s complex business issues. TGI offers unparalleled, innovative technology from a variety of industry-leading partners. We are seeking a detail-oriented, customer-focused Billing Specialist to join our team. This is a great opportunity to join a fast-paced team that is focused on supporting the growth of our company. TGI’s Mission Statement: Office automation empowers your business. By improving bottom-line profitability through smart, strategic solutions, we help our customers reduce costs and maintain a competitive position. https://www.tgioa.com/

Requirements

Minimum 4 years of customer service experience.
At least 2 years of billing or accounting experience with knowledge of basic accounting principles.
Intermediate proficiency with Microsoft Excel (e.g., data entry, formulas, basic analysis).
Excellent interpersonal and communication skills (written, verbal, and diagram-based).
Strong attention to detail, organization, and time management.
Ability to multitask effectively in a high-volume, fast-paced environment.
Dependable with excellent attendance and punctuality.
Professional demeanor with a positive, team-oriented attitude.
Ability to work independently or collaboratively within a team setting.
Ability to draft professional correspondence and reports as needed.

Nice To Haves

Experience with eAutomate is a plus but not required.
Associate or Bachelor's degree preferred, or equivalent work experience.

Responsibilities

Complete billing of all contracts within the designated queue by the monthly accounting deadline.
Reconcile invoices and resolve discrepancies.
Generate and process customer invoices and credit memos accurately.
Audit contract billing for accuracy; research and correct billing errors.
Analyze invoice data and conduct contract billing research.
Collaborate with Sales Representatives to answer billing and account history inquiries.
Build and maintain positive relationships with customers, team members, and internal departments.
Respond to customer inquiries regarding invoices, services, and account issues in a timely and professional manner.
Coordinate with internal departments (Service, Supplies, Collections, Sales) to fulfill customer requests and resolve billing issues.
Develop a working knowledge of Service department processes and software tools.
Make approximately 60+ meter collection calls per day.
Support Supply and Collections teams with order and invoice inquiries.
Perform other duties as assigned.