Billing Specialist

Avenue5 Residential, LLC•Lynnwood, WA

1d•Onsite

About The Position

Avenue5 is growing, and we are in search of a billing specialist to join our dynamic team of Fivers! About Us We are a vibrant third-party multifamily property management firm with locations across the United States. We are proud of our vibrant, inclusive, make-it-happen culture, where we: Listen to our associates, recognize them, and give them room to grow Invest in our associates to help them become the best version of themselves Approach every important decision with our associates in mind Celebrate our associates’ successes and encourage them to raise the bar even higher

Requirements

High School diploma or equivalent is required.
Basic level knowledge with Microsoft Office Suite including Outlook, Word, PowerPoint and Excel skills.
Excellent customer service and interpersonal skills with the ability to relate to others.
Detail oriented and desire to learn.
Excellent written and verbal communication skills.
Ability to work independently and prioritize effectively in a fast-paced environment with a strong sense of urgency.
Strong interpersonal skills to effectively and sensitively communicate with all levels of management.
Strong organizational and time management skills.
Demonstrated aptitude with dealing with demanding client needs and demonstrates effective conflict resolution telephone skills.
Required to complete and successfully pass the Avenue5 Fair Housing, Diversity and Inclusion training within the first 30 days of employment.

Nice To Haves

Property management experience is preferred.
One to three years of billing or collection experience is preferred.
Knowledge of debt or billing collections platforms is preferred.
Prior experience in Yardi Voyager or other equivalent system is preferred.

Responsibilities

Professionally handle accounts with speed, accuracy and professionalism.
Make outbound calls to current residents regarding their outstanding account balances.
Confirm and/or negotiate payment arrangements; research any discrepancies.
Accurately document resident accounts in debt or billing collections platform.
Respond to residents via telephone and/or email.
Review and analyze assigned accounts to ensure outstanding balances are in compliance with terms.
Work with assigned properties and Avenue5 internal teams to quickly resolve disputes.
Build and maintain relationships with external and internal customers.
Investigate, document, communicate, report and resolve issues impacting prompt payment of invoices and/or disputed items.
Ensure processing of legal documentation (liens and releases), where applicable, are preformed and documented in a timely manner.
Contribute and participate in meetings with management and/or customers to advise and make recommendations on risk mitigation and/or other issues impacting the timely collection of receivables.
Seek out and communicate opportunities to improve, standardize and streamline the company’s credit, collections, and accounts receivable processes.
Perform other duties as assigned.