Billing Specialist I

Cox Communications•Houston, TX

3d•Onsite

About The Position

Cox Fleet is hiring a Billing Specialist I to create invoices from repair orders and submit them to customers for approval and/or payment with the required documentation. The role also assists with preparing and submitting repair estimates to customers for approval. Cox Fleet provides mobile maintenance and repair services for light-, medium-, and heavy-duty trucks and trailers, as well as services through its nationwide service centers. The Billing Specialist I prepares and enters repair orders using information submitted by technicians, checks repair codes and billed hours, applies customer-specific rates and markups, and improves repair-order quality to reduce customer disputes. The role coordinates with technicians and Mobile Technician Leaders to obtain information needed to process invoices, prepares estimates from technician and customer information, communicates with customers about purchase-order approvals and billing issues, and uploads supporting paperwork into the system.

Requirements

High school diploma or GED.
Strong written, verbal, and telephone communication skills and customer service skills.
Proficient computer skills, including MS Office, email, typing, and software navigation to generate repair estimates and edit and process invoices.
A sense of urgency and an action-oriented approach.
Knowledge of standard repair times (SRT) for common services.
Ability to work independently and effectively as part of a team.
Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals.
Professional but friendly demeanor.
Strong interpersonal and customer service skills.
Clear and effective communication.
Close attention to detail.
Ability to remain calm and polite when dealing with frustrated customers or technicians.
Must pass a pre-employment drug test.
Must be currently authorized to work in the United States for any employer without current or future sponsorship; OPT, CPT, STEM/OPT, and visa sponsorship are not available.

Nice To Haves

Proficiency with Mitchell One or similar estimating systems.
Experience in service writing.

Responsibilities

Prepare repair orders by documenting symptoms, problems, causes, and required repairs or services based on information submitted by technicians, and enter the orders into the service database.
Verify that technicians selected the correct VMRS codes for repairs and that billing hours align with standard repair times.
Create invoices from repair orders using customer-specific rates and markups.
Review and improve repair-order quality by identifying and correcting weak, missing, or inaccurate information to help prevent customer disputes and ensure complete billing for services provided.
Contact technicians and Mobile Technician Leaders to obtain repair details and information required to process invoices.
Create vehicle repair service estimates using information gathered from Mobile Technicians and customers.
Communicate with customers by email, fax, or phone to obtain purchase-order approvals and discuss billing issues.
Gather required paperwork and upload it into the system for recordkeeping.

Benefits

At least 6.67 hours of paid time off per month.
Seven paid holidays per calendar year.
Bereavement leave.
Time off to vote.
Jury duty leave.
Volunteer time off.
Military leave.
Parental leave.
Health care insurance, which may include medical, dental, and vision coverage.
Retirement planning, including a 401(k).
Paid days off, which may include sick leave, parental leave, flexible vacation/wellness days, and/or PTO.