Billing Solutions Director
About The Position
At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthcare. Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team! We are hiring a Director, Billing Solutions to provide strategic and operational leadership of the patient-facing Billing Solutions contact center, ensuring accurate, compliant, and timely resolution of patient billing issues by leading staff, optimizing workflows, implementing process improvements, and leveraging technology to enhance patient interactions and satisfaction.
Requirements
- Bachelor’s Degree in Business Administration, Healthcare Administration, or related field
- 5+ years of experience in healthcare revenue cycle operations, including billing, collections, patient account management, and contact center operations.
- Experience in healthcare or behavioral health settings, familiar with HIPAA, PCI, and insurance processes.
- Experience managing teams in a contact center or operational environment, including performance management, coaching, and staff development.
- Experience leading multi-functional teams, implementing process improvements, and contributing to operational or strategic initiatives.
- Qualified candidates must be legally authorized to be employed in the United States
- LifeStance is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability, or any other legally protected status.
- Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture.
Nice To Haves
- Certified Revenue Cycle Professional
- Project Management Professional
Responsibilities
- Lead and develop staff and management team – Provide coaching, performance management, training, and career development for internal employees and BPO staff, including oversight of the Manager of the Billing Solutions Center.
- Oversee daily contact center operations at a high level – Ensure efficient resolution of patient billing inquiries through delegation to the Manager and BPO, monitoring workflow, staffing levels, and operational metrics.
- Drive process improvement initiatives – Identify workflow inefficiencies, implement best practices, and standardize procedures to enhance efficiency and patient experience.
- Manage vendor/BPO relationships – Oversee BPO vendor team, ensure compliance with SLAs, optimize staffing relative to call volume, and coordinate training and performance quality.
- Monitor and report operational metrics – Track KPIs, quality assurance outcomes, and patient satisfaction metrics; adjust operations based on trends.
- Support strategic planning and execution – Translate department goals into actionable initiatives and contribute insights to senior leadership to drive revenue cycle strategy.
- Ensure regulatory compliance and handle escalated patient issues – Maintain HIPAA, PCI, and organizational compliance; resolve complex billing concerns in collaboration with internal teams and vendors.
Benefits
- medical
- dental
- vision
- AD&D
- short and long-term disability
- life insurance
- 401k retirement savings with employer match
- paid parental leave
- paid time off
- holiday pay
- Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Director
