Billing Solutions Specialist

RLI Insurance • Peoria, IL

23h • Hybrid

About The Position

Under frequent supervision, the Billing Solutions Specialist I supports the Billing Solutions team by facilitating daily operations and helping to ensure accuracy, efficiency, and high-quality service delivery. This role handles customer calls and emails, processes return mail, and assists with payment posting and related administrative tasks.

Requirements

• Typically requires a high school diploma
• 0+ years of related experience [OR] equivalent level of education and experience
• Bi-lingual preferred
• Ability to research simple to moderately complex billing and collection issues and recommend appropriate actions.
• Ability to communicate effectively with all internal and external contacts involved in the billing and collection processes.
• Ability to use Microsoft Office software as well as general ledger and billing and collections applications to identify, analyze, and resolve billing and collection issues.
• Ability to work independently while understanding the necessity for communicating and coordinating work efforts with the team and management.
• Ability to provide excellent customer service support in a timely and friendly manner.
• Detail oriented with good organizational skills.

Responsibilities

• Assist in handling incoming calls and emails, responding and answering questions.
• Process return mail and initiating research to determine correct addresses as needed.
• Assist with identifying payment posting, copying, scanning, mail runs, treasury runs, and other miscellaneous tasks.
• Provide basic operational and customer support to insureds and agents.
• Conduct effective communication via telephone and email with various internal or external channels.
• Assist in researching and developing appropriate answers to inquiries based on customer channel.
• Assist in maintaining records of customer interactions, recording details of inquiries, complaints and comments as well as actions taken.

Benefits

• Annual bonus plans
• Employee stock ownership plan (ESOP)
• 401(k) — automatic 3% company contribution
• Annual 401k and ESOP profit-sharing contributions (Up to 15% of eligible earnings)
• Paid time off (PTO) and holidays
• Paid volunteer time off (VTO) to support our communities
• Parental and family care leave
• Flexible & hybrid work arrangements
• Fitness center discounts and free virtual fitness platform
• Employee assistance program
• Comprehensive medical, dental and vision benefits
• Flexible spending and health savings accounts
• 2x base salary for group life and AD&D insurance
• Voluntary life, critical illness, & accident insurance for purchase
• Short-term and long-term disability benefits
• Training & certification opportunities
• Tuition reimbursement
• Education bonuses

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED