Billing Solutions Specialist
About The Position
Under frequent supervision, the Billing Solutions Specialist I supports the Billing Solutions team by facilitating daily operations and helping to ensure accuracy, efficiency, and high-quality service delivery. This role handles customer calls and emails, processes return mail, and assists with payment posting and related administrative tasks. RLI is a specialty insurance company that helps customers navigate the world of insurance and risk. For more than a half century, we’ve been helping people and companies safeguard their assets through our innovative portfolio of property and casualty coverages and surety products. We’re not what you’d expect from a typical insurance company. From our products to our business model, our culture to our results — we’re different. Our remarkable people are among the smartest and most knowledgeable in the business. They are experts at building relationships that last with our brokers and customers by providing outstanding service and creating ideal coverages with competitive premiums. Our underwriting focus is on seeking underserved niches in the marketplace and providing coverages that meet very specific needs. We eliminate unnecessary bureaucracy, give our underwriters authority and share the profits. Our entrepreneurial culture at RLI has created a business model that works: hire smart, ethical people, make them owners of the business, and give them the freedom to succeed. Our employees are encouraged to seek out opportunities, make things happen and do the unexpected.
Requirements
- Typically requires a high school diploma
- 0+ years of related experience [OR] equivalent level of education and experience
- Ability to research simple to moderately complex billing and collection issues and recommend appropriate actions.
- Ability to communicate effectively with all internal and external contacts involved in the billing and collection processes.
- Ability to use Microsoft Office software as well as general ledger and billing and collections applications to identify, analyze, and resolve billing and collection issues.
- Ability to work independently while understanding the necessity for communicating and coordinating work efforts with the team and management.
- Ability to provide excellent customer service support in a timely and friendly manner.
- Detail oriented with good organizational skills.
Nice To Haves
- Bi-lingual preferred
Responsibilities
- Assist in handling incoming calls and emails, responding and answering questions.
- Process return mail and initiating research to determine correct addresses as needed.
- Assist with identifying payment posting, copying, scanning, mail runs, treasury runs, and other miscellaneous tasks.
- Provide basic operational and customer support to insureds and agents.
- Conduct effective communication via telephone and email with various internal or external channels.
- Assist in researching and developing appropriate answers to inquiries based on customer channel.
- Assist in maintaining records of customer interactions, recording details of inquiries, complaints and comments as well as actions taken.
Benefits
- Annual bonus plans
- Employee stock ownership plan (ESOP)
- 401(k) — automatic 3% company contribution
- Annual 401k and ESOP profit-sharing contributions (Up to 15% of eligible earnings)
- Paid time off (PTO) and holidays
- Paid volunteer time off (VTO) to support our communities
- Parental and family care leave
- Flexible & hybrid work arrangements
- Fitness center discounts and free virtual fitness platform
- Employee assistance program
- Comprehensive medical, dental and vision benefits
- Flexible spending and health savings accounts
- 2x base salary for group life and AD&D insurance
- Voluntary life, critical illness, & accident insurance for purchase
- Short-term and long-term disability benefits
- Training & certification opportunities
- Tuition reimbursement
- Education bonuses
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
