Billing Specialist

Maxair Mechanical, LLC•Marietta, GA

13d

About The Position

The Billing Specialist is responsible for ensuring accurate, timely, and compliant invoicing of service work. This role serves as the final checkpoint between operations and the customer, verifying work order accuracy, resolving billing issues, and supporting cash collection by delivering clean, error-free invoices to customers.

Requirements

3+ years of experience in billing, accounts receivable, or service operations support and customer service
Strong attention to detail and data accuracy
Experience working with work orders, invoicing systems, or ERP platforms (e.g., Sage, service management systems)
Ability to manage multiple priorities and deadlines
Strong communication and problem-solving skills
Billing and invoicing accuracy
Work order review and validation
Customer communication
Cross-functional coordination
Process discipline and continuous improvement

Responsibilities

Review completed service work orders for accuracy and completeness prior to invoicing
Validate customer, location, pricing, and rate sheet information for exception customers
Ensure work orders meet internal billing standards and customer-specific requirements
Generate and submit invoices in accordance with customer requirements (portal, email, pay apps, etc.)
Ensure invoices are issued accurately and in a timely manner
Track and confirm successful delivery of invoices
Identify and resolve billing discrepancies prior to invoice submission
Work with Service, Dispatch, Account Managers, and Accounting to correct errors
Respond to customer inquiries related to billing in a timely and professional manner
Serve as a key point of contact between operations, accounting, and customers for billing matters
Coordinate with internal teams to ensure service completion aligns with billing requirements
Support AR by providing clean, accurate invoices that reduce collection delays
Maintain accurate billing records and documentation
Ensure compliance with company billing standards and processes
Identify recurring issues and recommend process improvements