Billing Services Associate

Frankenmuth Insurance Company•Frankenmuth, MI

5d•Onsite

About The Position

The Billing Services Associate supports policyholders, agents, and internal peers by providing courteous and accurate billing service in a fast-paced environment. This is an in-office position involving customer communications, billing system work, payment handling, refunds, collections review, and account reconciliation.

Requirements

High school diploma or GED, up to one year of related experience and/or training, or an equivalent combination of education and experience.
Ability to multitask in a fast-paced environment.
Ability to work as a team player, develop strong internal working relationships, and collaborate with peers daily.
Positive demeanor and strong verbal and written communication skills; professionalism in all aspects of work.
Ability to research problems, resolve them, and make decisions.
Willingness to take ownership of follow-up work necessary to service customers.
Ability to quickly learn and adapt to new software programs.
Ability to maintain confidential and sensitive information.
Ability to work legally in the United States; visa sponsorship or support is unavailable, including for U.S. permanent residency processes.

Responsibilities

Answer inbound phone calls and respond to inquiries thoroughly, accurately, promptly, and courteously; make outbound follow-up calls as needed.
Analyze billing system information to serve internal and external customers effectively and efficiently.
Respond professionally to customer inquiries by phone, email, or letter.
Enter information in the billing system as needed to maintain account integrity.
Handle inbound premium payments.
Adhere to compliance regulations and security policies.
Review and issue premium refunds.
Review and evaluate internal collection attempts and send accounts to a third-party collection agency.
Perform daily and monthly billing system reconciliation.
Monitor accounts receivable balances.
Perform other duties as assigned.