Billing Services Associate

Frankenmuth Insurance•Frankenmuth, MI

4d•Onsite

About The Position

This in-office position supports policyholders, agents, and internal peers by providing billing services and customer support. The role works in a fast-paced environment and requires analytical skills, teamwork, and professional communication. Responsibilities include handling customer inquiries, maintaining billing account integrity, processing premium payments and refunds, reviewing collection efforts, and reconciling billing systems.

Requirements

High school diploma or GED, or up to one year of related experience and/or training, or an equivalent combination of education and experience.
Ability to multitask in a fast-paced environment.
Ability to work as a team player, develop strong internal working relationships, and collaborate with peers daily.
Positive demeanor, good verbal and written communication skills, and professionalism.
Ability to research problems, resolve them, and make decisions.
Ability to take ownership of follow-up work necessary to service customers.
Ability to quickly learn and adapt to new software programs.
Ability to maintain confidential and sensitive information.

Responsibilities

Answer inbound phone calls and respond to inquiries thoroughly, accurately, promptly, and courteously; make outbound follow-up calls as needed.
Analyze billing system information to serve internal and external customers effectively and efficiently.
Respond professionally to customer inquiries by phone, email, or letter.
Enter information into the billing system as needed to maintain account integrity.
Handle inbound premium payments.
Adhere to compliance regulations and security policies.
Review and issue premium refunds.
Review and evaluate internal collection attempts and send accounts to a third-party collection agency.
Perform daily and monthly billing system reconciliations.
Monitor accounts receivable balances.
Perform other duties as assigned.