Billing Service Representative
About The Position
Alfa Insurance billing service representatives are team players that take exceptional pride in the company they represent. They provide excellent customer service to our customers, home office personnel and to our field sales force by answering billing questions and processing changes and requests as needed. We provide on-the-job training to our billing service representatives to help you be successful in your role as you begin your career and throughout. Alfa Insurance® is an A-rated insurance carrier that offers an excellent array of auto, home, life, farm and business insurance products. Alfa® is known for its superior customer service and boasts 94% claims satisfaction. Since its humble beginnings in 1946, Alfa and its affiliates now serve more than 1 million customers across 14 states. Working for Alfa Insurance® is more than just servicing customers and selling insurance. It’s becoming part of a well-respected company that is based on our core 4 values of faith, family, community and integrity.
Requirements
- High school diploma or equivalent required.
- Must pass Alfa’s comparing and checking test, reading comprehension test, typing test, basic math test, and customer communication skills test.
- Must have excellent verbal and written communication skills.
- Candidate must be a team player with a positive attitude.
- Entry level hiring; candidate will be trained in the position.
Responsibilities
- Provide exceptional billing service to our field force, home office, and customers.
- Set up Electronic Funds Transfer, transfer monies, process payer changes, reinstatements, policy plan changes dishonored items,
- Answer telephone, e-mails and electronic information requests in an efficient and timely manner.
Benefits
- Opportunity for annual performance bonus
- Discounts on your auto insurance (underwriting approval required)
- Health, dental, supplemental cancer, vision insurance
- 401(k) plan
- Paid time off bank to include 3 days PTO after first 80 hours worked for New Hires
- Short-term and long-term disability
- Flexible Healthcare and Childcare spending accounts for tax savings
- Opportunities for advancement
- Continuous training and support throughout your career
- Alfa College tuition discounts at various colleges in Alabama
- Fitness center
- Onsite cafeteria
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
