Billing & Revenue Trainer
About The Position
The AES Corporation, a global power company with 8,300 employees across 12 countries, is seeking a knowledgeable and engaging Billing & Revenue Trainer. This role is crucial for developing and delivering training programs for back-office teams supporting SAP ISU billing and revenue operations. The goal is to equip employees with the necessary skills for complex billing processes, data accuracy, and customer service. The position may also support call center training and communications as business needs evolve. A background in the utility industry is preferred. The duties and responsibilities may be adjusted as business needs change.
Requirements
- Bachelor’s degree in Business, Education, Information Systems, or related field – or equivalent relevant experience in utility billing, training, or SAP ISU.
- 3+ years of experience in SAP ISU billing and revenue processes, preferably in a utility or regulated industry.
- Proven experience designing and delivering training programs for adult learners.
- Strong understanding of SAP ISU modules including billing, invoicing, and revenue management.
- Excellent communication, facilitation, and interpersonal skills.
- Proficiency in Microsoft Office Suite and training development tools (e.g., Articulate, Adobe Captivate, or similar).
Nice To Haves
- SAP ISU Certification or formal training.
- Experience with back-office operations in utility billing and revenue.
- Familiarity with learning management systems (LMS) and eLearning platforms.
- Knowledge of regulatory requirements affecting utility billing.
- Working in the utility industry.
Responsibilities
- Design, develop, and maintain comprehensive training materials for SAP ISU billing and revenue processes.
- Create role-based learning paths for new and existing team members.
- Incorporate adult learning principles and interactive methods to enhance engagement and retention.
- Facilitate in-person and virtual training sessions for back-office billing and revenue teams.
- Provide hands-on instructions in SAP ISU navigation, billing workflows, exception handling, and reporting.
- Conduct refresher courses and upskill sessions in response to system updates or process changes.
- Support cross-functional training initiatives, including call center training as business needs require.
- Partner with Billing & Revenue leadership, IT, and SAP support teams to stay current on system enhancements and process changes.
- Serve as a subject matter expert and resource for billing-related inquiries and troubleshooting.
- Support change management initiatives related to SAP ISU upgrades or process redesigns.
- Assess training effectiveness through feedback, performance metrics, and post-training evaluations.
- Identify skill gaps and recommend targeted learning interventions.
- Maintain training records and ensure compliance with internal standards and regulatory requirements.
- Draft and deliver clear, timely, and effective communications to billing and revenue teams as well as call center teams as needed.
- Ensure messaging supports training initiatives, system changes, and operational updates.
- Collaborate with stakeholders to align communications with business goals and employee needs.
Benefits
- AES is an Equal Opportunity Employer who is committed to building strength and delivering long-term sustainability through diversity and inclusion.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
