Revenue Billing Manager

City of Richmond•Richmond, VA

1d•Onsite

About The Position

This classification serves as a second level supervisor in the Revenue Administration Billing and Assessment unit. The role involves oversight and management of all billing-related activities. The incumbent will make interpretive decisions on behalf of the organization regarding the means for executing the goals established by City policy and the department director by utilizing available technology and resources. Incumbents supervise management, professional, paraprofessional, and support staff, including conducting performance evaluations, coordinating training, and implementing hiring, discipline, and termination procedures.

Requirements

Bachelor's degree in business administration, finance, accounting, or related field
Five to six (5-6) years of experience in a related field
An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification
Knowledge of State and Local government tax and/or billing policies and best practices
Knowledge of Personal Property, Real Estate, and Business taxes policies and valuation practices
Knowledge of Audit practices
Knowledge of Basic accounting principles
Knowledge of Governmental accounting concepts
Knowledge of Analyzing payment allocations
Thorough knowledge of computer programs such as Microsoft Office Suite and Adobe Acrobat
Skill in Analyzing and aggregating data
Skill in Analyzing, developing and interpreting manuals and operating procedures
Skill in Assisting with special projects and programs
Skill in Communicating with various internal and external departments effectively
Skill in Communicating results of analyses and recommendations professionally and effectively with senior management and peers
Skill in Developing recommendations and reports
Skill in Gathering and compiling data
Skill in Maintaining records, data, and other information in department of focus
Skill in Proofreading and editing
Skill in Preparing and submitting documents related to focus area
Skill in Working in a team environment
Skill in Customer service
Excellent oral and written communication
Skill in Interacting with potentially irate or irrational customers
Proficiency at Microsoft Office Suite
Skill in Problem-solving
Skill in Basic mathematics
Skill in Researching
Ability to Multi-task; manage multiple priorities and deadlines
Ability to Organize
Ability to Problem solve
Ability to Follow standard procedures and established practices
Ability to Exhibit integrity
Ability to Maintain a professional demeanor
Ability to Think critically
Ability to Work in teams

Responsibilities

Annual billing, Supplemental billing, and Delinquent billing for all tax types as outlined in the Code of Virginia
Administers, manages, and monitors all billing functions including, but not limited to, annual and supplemental billing activities
Updating positive pay for files with Wells Fargo for electronic payments
Updating online payment websites, if applicable
Responds to and assists external customers, taxpayers, and citizens.
Develop, implement, and monitor policies and procedures; oversee correspondence
Manages and supervises staff; performs duties such as performance evaluations and training
Responds to and assists other City of Richmond departments regarding posting payments and other processes
Reviews processes and procedures to evaluate ways to improve
Performs testing of new software upgrades and products
Coordinating with print vendor
Coordinating mailings
May oversee daily operations and direct workflow
Conduct, attend, and participate in departmental staff meetings and meetings with other departments, city leadership, and citizens;
Review, prepare, and submit reports; represent the City on matters of fiscal policy and regulation
Manage budgets and approve expenditure; and manage personnel.
Supports other budgeting and forecasting activities as required