Billing & Revenue Operations Lead
About The Position
Petal is a leading Canadian healthcare orchestration and billing company that revolutionizes healthcare systems to make them agile, efficient, and resilient by enabling the forecasting and shaping of world-class healthcare through Healthcare BI, advanced analytics, and informed insights. Our commitment to fostering an exceptional workplace culture has earned us notable recognitions, including being listed as a Great Place to Work in both the technology and healthcare sectors. Join us in our mission to empower healthcare innovators and improve healthcare differently. We are seeking a Billing & Revenue Operations Lead to oversee and optimize billing, invoicing, revenue operations, and related financial processes across multiple business units and operational workflows. This role sits at the intersection of Finance, Customer Success, Sales Operations, Business Intelligence, and operational teams. You will play a key role in ensuring billing accuracy, operational efficiency, revenue integrity, and process scalability in a fast-growing SaaS environment. Reporting to the Director of Finance, this is a hands-on operational role combining billing operations, revenue-related financial activities, systems coordination, process improvement, and cross-functional collaboration.
Requirements
- Bachelor’s degree in Accounting, Finance, Business Administration, or related field (CPA is an asset)
- 5–8 years of relevant experience in billing operations, finance operations, revenue operations, or SaaS operational finance
- Good understanding of recurring revenue and subscription-based business models
- Experience participating in month-end financial processes and reconciliations
- Strong operational rigor and attention to detail
- Advanced Excel proficiency and strong systems adaptability
- Experience working with ERP, billing, CRM, or reporting systems
- Excellent organizational and cross-functional collaboration skills
- Ability to manage recurring operational deadlines in a fast-paced environment
Responsibilities
- Prepare and oversee recurring billing and invoicing activities across multiple products and operational workflows
- Ensure billing accuracy and alignment with contractual agreements and internal processes
- Coordinate billing-related activities across financial and operational systems
- Support customer billing inquiries, reconciliations, and collections follow-ups
- Participate in month-end close activities related to billing and revenue operations
- Support revenue recognition processes in accordance with internal policies and accounting standards
- Prepare recurring operational and financial reporting related to revenue activities
- Support audit activities related to billing and revenue operations
- Collaborate with Sales Operations, Customer Success, BI, and IT teams to support operational workflows and data quality
- Contribute to the integrity and reliability of billing and operational data across systems
- Support operational activities related to process changes, integrations, and acquired entities
- Identify opportunities to improve efficiency, standardize workflows, and reduce manual tasks
- Maintain operational documentation and support continuous improvement initiatives related to billing and revenue operations
Benefits
- Recurring hybrid work allowance
- Compensation that recognizes your contribution
- 4 to 6 weeks of paid vacation per year
- 5 paid personal days per year
- A group RRSP / DPSP plan with employer contribution
- A complete group insurance plan, from day 1
- An annual wellness allowance
- Access to the Lumino Health™ telehealth application
- Flexible work hours
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
