Billing & Revenue Trainer

AES • Indianapolis, IN

1d • Onsite

About The Position

The AES Corporation is seeking a knowledgeable and engaging Billing & Revenue Trainer to lead the development and delivery of training programs for their backoffice teams supporting SAP ISU billing and revenue operations. This role is crucial for equipping employees with the necessary skills and knowledge to manage complex billing processes, ensure data accuracy, and provide excellent customer service. The position may also extend to supporting call center training initiatives and communications to ensure consistency between frontline and backoffice operations. Utility experience is preferred for this role. The listed duties and responsibilities are not exhaustive and may be subject to change based on evolving business needs.

Requirements

• Bachelor’s degree in Business, Education, Information Systems, or related field – or equivalent relevant experience in utility billing, training, or SAP ISU.
• 3+ years of experience in SAP ISU billing and revenue processes, preferably in a utility or regulated industry.
• Proven experience designing and delivering training programs for adult learners.
• Strong understanding of SAP ISU modules including billing, invoicing, and revenue management.
• Excellent communication, facilitation, and interpersonal skills.
• Proficiency in Microsoft Office Suite and training development tools (e.g., Articulate, Adobe Captivate, or similar).

Nice To Haves

• SAP ISU Certification or formal training.
• Experience with back-office operations in utility billing and revenue.
• Familiarity with learning management systems (LMS) and eLearning platforms.
• Knowledge of regulatory requirements affecting utility billing.
• Working in the utility industry

Responsibilities

• Design, develop, and maintain comprehensive training materials for SAP ISU billing and revenue processes.
• Create role-based learning paths for new and existing team members.
• Incorporate adult learning principles and interactive methods to enhance engagement and retention.
• Facilitate in-person and virtual training sessions for back-office billing and revenue teams.
• Provide hands-on instructions in SAP ISU navigation, billing workflows, exception handling, and reporting.
• Conduct refresher courses and upskill sessions in response to system updates or process changes.
• Support cross-functional training initiatives, including call center training as business needs require.
• Partner with Billing & Revenue leadership, IT, and SAP support teams to stay current on system enhancements and process changes.
• Serve as a subject matter expert and resource for billing-related inquiries and troubleshooting.
• Support change management initiatives related to SAP ISU upgrades or process redesigns.
• Assess training effectiveness through feedback, performance metrics, and post-training evaluations.
• Identify skill gaps and recommend targeted learning interventions.
• Maintain training records and ensure compliance with internal standards and regulatory requirements.
• Draft and deliver clear, timely, and effective communications to billing and revenue teams as well as call center teams as needed.
• Ensure messaging supports training initiatives, system changes, and operational updates.
• Collaborate with stakeholders to align communications with business goals and employee needs.

Benefits

• AES is an Equal Opportunity Employer who is committed to building strength and delivering long-term sustainability through diversity and inclusion.
• All qualified applicants will receive consideration for employment without regard to sex, sexual orientation, gender, gender identity and/or expression, race, national origin, ethnicity, age, religion, marital status, physical or mental disability, pregnancy, childbirth, or related medical condition, military or veteran status, or any other characteristic protected under applicable law.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level