Billing Representative I

Sonic Internet + Phone•Santa Rosa, CA

19h

About The Position

The Billing Representative assists customers with questions about invoicing and payments, credit adjustments, account management, and customer transactions. The role provides customer support by phone and email and handles account transfers, applicable charges and credits, cancellations, and service turndown requests. Representatives educate customers about Sonic tools, maintain accurate notes and data entry, and provide high-quality customer service. This is a full-time, 40-hour-per-week, non-exempt/hourly position with open and flexible scheduling. The position requires the ability to work any shift. Travel is not typical, and the role has no supervisory responsibilities. The work takes place in a fast-paced environment that involves multitasking and responding to many situations simultaneously; the noise level is usually moderate. As a condition of employment, employees must be fully vaccinated for COVID-19 before starting work, subject to legally mandated accommodations.

Requirements

Ability to perform the essential duties satisfactorily, with reasonable accommodations available for individuals with disabilities.
Ability to read, analyze, and interpret business periodicals, professional journals, technical procedures, and governmental regulations.
Ability to write reports, business correspondence, and procedure manuals; present information to groups and respond to questions; and explain mathematical concepts.
Ability to perform arithmetic with whole numbers, fractions, and decimals; calculate rates, ratios, percentages, prorates, and averages; and interpret bar graphs.
Ability to solve practical problems involving a variety of concrete variables and limited standardization.
Knowledge of Internet software, Telecom, Colocation, and word processing software.
Ability to work any shift and accommodate open, flexible scheduling.
Ability to sit and key/type constantly; occasionally stand, walk, use hands to handle objects or controls, reach, balance, stoop, kneel, crouch or crawl, talk, and hear.
Ability to occasionally lift or move up to 15 pounds.
Vision abilities including close, distance, color, and peripheral vision, depth perception, and focus adjustment.
Must be fully vaccinated for COVID-19 before starting work, subject to legally mandated accommodations.

Nice To Haves

Bilingual in Spanish.

Responsibilities

Assist customers by phone and email with invoicing, payments, and general account questions.
Manage customer accounts and process account transfers.
Apply applicable customer charges and credits.
Educate customers on the use of Sonic tools.
Take customer cancellations and submit service turndowns.
Manage competing priorities and maintain accurate notes and data entry.
Provide top-tier customer service.