Billing Representative

UnitedHealth Group•Tampa, FL

2d•$18 - $32•Remote

About The Position

The Patient Pay Billing Representative plays a critical role within Optum, a division of UnitedHealth Group, supporting patient account resolution and delivering a high-quality financial experience. This role contributes directly to improving healthcare access and outcomes by ensuring accurate, timely, and compliant collection of patient balances. As part of one of the fastest-growing organizations in healthcare, the representative works in a dynamic, patient-focused environment and collaborates with cross-functional teams to drive results. The position offers the flexibility to work remotely within the United States while being part of a high-performing team dedicated to operational excellence and patient satisfaction. This position is full-time Monday - Friday. Employees are required to have flexibility to work any of our shift schedules during our normal business hours of 8am - 5pm. It may be necessary, given the business need, to work occasional overtime. This will be on the job training and the hours during training will be during normal business hours.

Requirements

High School Diploma / GED
Must be 18 years of age OR older
1+ years of experience in medical collections and billing
Experience assisting patients in understanding their financial responsibility, insurance coverage, benefits, out-of-pocket costs, and/or any other billing-related inquiries
Knowledge of health insurance coverage and the ability to communicate patient financial responsibilities clearly and professionally
Proficiency using Microsoft Office (Excel, Outlook, Word)
Ability to read and interpret EOBs (Explanation of Benefits)
Ability to work full-time Monday - Friday. Employees are required to have flexibility to work any of our shift schedules during our normal business hours of 8am - 5pm. It may be necessary, given the business need, to work occasional overtime
Ability to keep all company sensitive documents secure (if applicable)
Required to have a dedicated work area established that is separated from other living areas and provides information privacy
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
Strong communication and customer service skills
All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Nice To Haves

1+ years of experience in pharmacy billing and collections
1+ years of experience handling patient billing customer service (via phone, email, etc.)
Manufacturer Copay Assistance Programs or Patient Assistance Programs experience
Experience in Home Infusion and/or Specialty Pharmacy
Knowledge of NDC, ICD-10, HIPAA, and compliance regulations
Understanding of collections practices aligned with FDCPA guidelines
Experience in a call center or voice-based role
Experience handling patient medical collections, including follow-up and payment resolution

Responsibilities

Review and prioritize open Accounts Receivable (AR) for patient collections
Handle inbound patient calls and conduct outbound collections outreach
Ensure timely and accurate follow-up on delinquent accounts
Collaborate with onshore and offshore teams to drive account resolution within target timelines
Analyze, document, and manage key accounts and escalations
Identify trends or issues and escalate to leadership as needed
Deliver excellent customer service to patients and internal stakeholders
Ensure compliance with all regulatory, payer, and company policies
Process Account Receivable reviews and correction requests within defined turnaround times
Processing patient payments
Support additional tasks and projects as assigned