Billing Process Manager

Agiliti Health•Minneapolis, MN

5d•Onsite

About The Position

Own and manage end-to-end billing processes from contract interpretation through invoice generation, posting, and customer delivery. Identify process gaps, inefficiencies, and root causes of billing errors; design and implement sustainable process improvements. Develop, maintain, and govern billing standard operating procedures, process documentation, and internal controls. Analyze billing data to identify trends, risks, and improvement opportunities; establish and monitor KPIs and dashboards. Serve as a billing systems subject matter expert and partner with IT on enhancements, automation, testing, and implementations. Collaborate with Sales, Sales Operations, Legal, Finance, and Customer Service to support new products, pricing models, and contract structures. Act as a key escalation point for complex billing issues, root cause analysis, and cross-functional resolution. Support change management through training, communications, and documentation for impacted stakeholders.

Requirements

Bachelor’s degree in Finance, Accounting, Business, or a related field.
Five or more years of experience in billing, order-to-cash, finance operations, or process improvement roles.
Demonstrated understanding of billing operations, revenue flows, and financial controls.
Proven ability to lead process improvements and influence cross-functional partners without direct authority.
Advanced analytical skills with strong proficiency in Excel and ERP or billing systems.
Strong process ownership mindset with a focus on continuous improvement and scalability.
Excellent analytical, problem-solving, and root cause analysis skills.
Clear and effective communication skills across technical and non-technical audiences.
High attention to detail balanced with the ability to think strategically and holistically.
Ability to operate effectively as a senior individual contributor with significant accountability and autonomy.

Nice To Haves

Experience supporting complex billing models, including subscription, usage-based, milestone, or contract-driven billing.
Background in Lean, Six Sigma, or other continuous improvement methodologies.
Experience participating in or leading billing system implementations, upgrades, or transformation initiatives.
Working knowledge of revenue recognition principles and their interaction with billing processes.
Experience operating in a high-growth, multi-system, or acquisition-driven environment.

Responsibilities

Own and manage end-to-end billing processes from contract interpretation through invoice generation, posting, and customer delivery.
Identify process gaps, inefficiencies, and root causes of billing errors; design and implement sustainable process improvements.
Develop, maintain, and govern billing standard operating procedures, process documentation, and internal controls.
Analyze billing data to identify trends, risks, and improvement opportunities; establish and monitor KPIs and dashboards.
Serve as a billing systems subject matter expert and partner with IT on enhancements, automation, testing, and implementations.
Collaborate with Sales, Sales Operations, Legal, Finance, and Customer Service to support new products, pricing models, and contract structures.
Act as a key escalation point for complex billing issues, root cause analysis, and cross-functional resolution.
Support change management through training, communications, and documentation for impacted stakeholders.