Billing Process Manager

Agiliti•Minneapolis, MN

21h•Onsite

About The Position

Agiliti helps hospitals reclaim millions of dollars in wasted spending by connecting broken medical equipment processes. Our Equipment Value Management (EVM) framework connects previously siloed departments with highly agile and fully integrated equipment workflows. Our customers also deploy the individual elements of EVM — Clinical Engineering, Onsite Equipment Management and Rental Services — to ensure patient-ready equipment is in the right place at the right time. More than 7,000 hospitals and health systems rely on Agiliti to reduce costs and free their clinicians to spend more time caring for patients. Our nationwide network ensures quick response to customer needs throughout the U.S. We believe every interaction has the power to change a life. Join Agiliti and help make a difference for health care providers and patients nationwide. For more information, please visit https://www.agilitihealth.com/careers/

Requirements

Bachelor’s degree in Finance, Accounting, Business, or a related field.
Five or more years of experience in billing, order-to-cash, finance operations, or process improvement roles.
Demonstrated understanding of billing operations, revenue flows, and financial controls.
Proven ability to lead process improvements and influence cross-functional partners without direct authority.
Advanced analytical skills with strong proficiency in Excel and ERP or billing systems.

Nice To Haves

Experience supporting complex billing models, including subscription, usage-based, milestone, or contract-driven billing.
Background in Lean, Six Sigma, or other continuous improvement methodologies.
Experience participating in or leading billing system implementations, upgrades, or transformation initiatives.
Working knowledge of revenue recognition principles and their interaction with billing processes.
Experience operating in a high-growth, multi-system, or acquisition-driven environment.

Responsibilities

Own and manage end-to-end billing processes from contract interpretation through invoice generation, posting, and customer delivery.
Identify process gaps, inefficiencies, and root causes of billing errors; design and implement sustainable process improvements.
Develop, maintain, and govern billing standard operating procedures, process documentation, and internal controls.
Analyze billing data to identify trends, risks, and improvement opportunities; establish and monitor KPIs and dashboards.
Serve as a billing systems subject matter expert and partner with IT on enhancements, automation, testing, and implementations.
Collaborate with Sales, Sales Operations, Legal, Finance, and Customer Service to support new products, pricing models, and contract structures.
Act as a key escalation point for complex billing issues, root cause analysis, and cross-functional resolution.
Support change management through training, communications, and documentation for impacted stakeholders.