Billing Manager

AlertMedia • Austin, TX

1d • Onsite

About The Position

AlertMedia is seeking a Billing Manager to join the Finance & Accounting team. This role is responsible for owning and scaling billing operations to support rapid company growth, with a focus on execution, process ownership, and operational efficiency. Reporting to the VP, Controller, you will own the end-to-end billing process across subscription and usage-based revenue. You will be accountable for billing accuracy, timeliness, and customer experience, while partnering with billing systems teams to improve automation and scalability. This is a hands-on operator role. You will lead day-to-day billing execution, manage exceptions, and ensure billing runs reliably as the business scales. Success in this role will be measured by reduced time-to-invoice, improved billing accuracy, measurable improvements in billing efficiency, and the ability to operate efficiently with minimal manual intervention.

Requirements

• 6+ years of experience in billing, AR, or revenue operations
• Strong understanding of subscription and/or usage-based billing
• Experience managing high-volume billing processes
• Experience managing teams or serving as a team lead, including setting priorities, providing guidance, and driving accountability
• Ability to balance accuracy and speed in execution
• Experience working cross-functionally with Sales and Customer teams
• Strong organizational and decision-making skills
• Ability to operate independently in a fast-paced environment

Responsibilities

• Own Billing Operations
• Own the end-to-end billing process across subscription and usage-based revenue
• Ensure timely and accurate invoice generation
• Manage billing queue, prioritization, and execution
• Manage Exceptions and Decision-Making
• Review and resolve complex billing scenarios (proration, expansions, terminations)
• Make real-time decisions to ensure billing continues moving forward
• Reduce dependency on manual review by standardizing workflows
• Lead Team Execution
• Manage AR team supporting billing and collections
• Ensure work is completed accurately and on time
• Provide guidance, prioritization, and accountability
• Partner with Systems
• Partner with systems teams to improve automation and workflows
• Provide feedback on process gaps and inefficiencies
• Support adoption of new tools and processes
• Improve Processes
• Identify opportunities to simplify billing workflows
• Reduce manual effort through better process design
• Improve invoice quality and reduce customer inquiries
• Track and report on key billing metrics, including billing efficiency, cycle time, and accuracy

Benefits

• Competitive base salary + Company-wide bonus program
• Generous and flexible time off and parental leave policies
• Health benefits - Medical, Dental, Vision and Life Insurance are 100% paid for employees!
• 401K with generous company match
• Amazing rewards and incentives
• Commitment to community service with opportunities to give back
• A Best Places to Work company 10 years in a row and numerous other awards
• Access to new downtown office with 360 views of Austin, high-tech building gym and nearby running trails
• Ongoing career development opportunities through our Learning & Development team

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed