Billing Operations Specialist

Relay • Raleigh, NC

3h • Onsite

About The Position

Relay is seeking a Billing Operations Specialist to join their team. This role is crucial for managing the quote-to-cash and accounts receivable processes, ensuring timely payment collection, and maintaining accurate customer accounts. The specialist will be a key operator in the billing and collections function, engaging directly with customers through various communication channels. This position requires a detail-oriented individual with strong analytical and problem-solving skills, who can contribute to process improvement and collaborate effectively with internal teams. The role also involves auditing contracts, evaluating creditworthiness, reporting system defects, and maintaining process documentation.

Requirements

• B.S. Degree in Finance or related field, or equivalent experience in a related role
• Excellent organizational and time management skills
• Exceptional written and verbal communication skills
• Self-starter who has the ability to work independently and in a team environment
• Adept troubleshooter and customer service provider with experience interfacing directly with external customers.
• Strong numbers and fundamental billing-related math skills, with the ability to zoom out and use data to drive business outcomes.
• Thoughtful and detail-oriented individual
• Microsoft Excel proficiency

Responsibilities

• Provide high-quality support to customers with inquiries related to the quote-to-cash and accounts receivable processes
• Serve as a key operator within Relay's billing and collections operation, spending a significant portion of each day on outbound collection calls and other high-touch communication channels to drive timely receipt of receivables
• Own the timely application of customer payments, ensuring that we are closing the quote-to-cash loop promptly and providing the most accurate account balance feedback to customers during the collection process
• Be prepared to assist with the submission of customer orders and the starting of service contracts in a timely and highly accurate way
• Be prepared to assist with auditing customer contracts to ensure accuracy with billing processes
• Use provided data and critical thinking skills to assist with creditworthiness evaluations for all prospective customers in a way that aligns with Relay's credit trade policy but does not hinder the sales process
• Use presence within support channels to report system defects and track their impact
• Collaborate with internal cross-functional groups to ensure that they also have the knowledge necessary to provide high-quality billing-related support when appropriate
• Continuously create, correct, and update all internal and external Billing Operations process documentation
• Assist with both recurring and ad hoc Corporate Finance-based cleanups
• Identify process inefficiencies to drive future improvement
• Commit to the Relay mission through a willingness to take on tasks for other internal departments when necessary
• Utilize Microsoft Excel proficiency and data mining skills to build and operationalize recurring billing-related analysis

Benefits

• 100% Paid Insurance: Health, Dental, Vision, Long/Short Term Disability, and Life Insurance for you and your dependents
• Generous Paid Time Off
• 401(k) Savings Plan + Company Match
• Baby Cash Reward + Paid Parental Leave
• Wellness Perks: If you’re joining our Raleigh-based HQ, you’ll have access to a world-class onsite fitness center with instructor-led classes, plus tennis, basketball, pickleball, and cycling
• Team Events & Culture: From company celebrations to team outings, we work hard and have fun doing it.
• Latest tech, standing desks, and all the tools and software you need to thrive

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree