Billing Operations Specialist
About The Position
The Accounting function's operational workload has grown around customer account maintenance, collections, and billing administration. This role centralizes that work — credit card and payment updates, collections follow-up, force churns, suspensions, and soft locks — so senior accounting staff can focus on financial reporting and higher-value projects. The person in this seat keeps customer billing and account status accurate and current. They work closely with Finance, Customer Success, and Support, and are equally comfortable with a steady queue of recurring tasks and the occasional ad hoc project.
Requirements
- 1–3 years' of experience in accounting, billing operations, collections, or a related field.
- Associate's or Bachelor's degree in Accounting, Finance, Business, or equivalent experience.
- Proficiency with Microsoft Excel or Google Sheets.
- Strong attention to detail and organizational skills, with the ability to manage a high volume of recurring tasks while meeting deadlines.
- Clear written and verbal communication skills, including experience with customer-facing collections communication.
- Comfortable following defined policies while exercising sound judgment on exceptions.
- Ability to maintain confidentiality of sensitive customer and financial information.
Nice To Haves
- Experience with accounting or billing software such as NetSuite, QuickBooks, or Stripe.
Responsibilities
- Process customer credit card and payment method updates accurately and on time.
- Ensure contract and account terms are reflected correctly in billing systems.
- Identify opportunities to improve or automate recurring billing and collections workflows.
- Own the collections process for past-due accounts, including outreach, payment follow-up, and escalation per established procedures.
- Execute force churns for accounts that meet defined non-payment or policy criteria.
- Apply account suspensions and soft locks in accordance with company billing policy and internal SLAs.
- Reinstate accounts and reverse suspensions/soft locks once payment or resolution requirements are met.
- Maintain clear, accurate records of all account actions taken, for audit and reporting purposes.
- Respond to internal requests from Customer Success and Support regarding account billing status.
- Assist with month-end close tasks related to collections and accounts receivable as needed.
- Support special accounting projects — process improvements, audits, and cross-functional initiatives — as assigned by the Senior Manager, Revenue Accounting & Billing.
- Handle other ad hoc projects and administrative requests within the accounting function.
Benefits
- medical, dental, & vision plans
- HSA option with employer contributions
- Vacation time, holidays, sick days, volunteer & personal days
- 401K Plan with employer match and immediate vesting
- Employee Stock Purchase Plan
- Employee Discount Program
- Medical, Dependent Care, and Transportation FSA Plans
- Company paid Short and Long-Term disability and Life Insurance
- RTD EcoPass for all Denver employees
- Tuition Reimbursement and continued Professional Development
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
