Billing Operations Specialist
About The Position
We are seeking a highly capable Billing Operations Specialist to support and scale our global Order-to-Cash operations. This role will initially focus on UK-based transactions but is expected to evolve into supporting a global book of business across multiple regions, products, and transaction types. This position goes beyond transactional billing. The ideal candidate will bring a strong sense of ownership, the ability to navigate complexity, and a mindset focused on accuracy, efficiency, and continuous improvement. You will play a critical role in ensuring timely invoices, resolving billing inquiries, and partnering cross-functionally to improve upstream and downstream processes.
Requirements
- 3–5+ years in Billing Operations, Order-to-Cash, or similar finance operations role
- Experience working in a high-volume, fast-paced environment with complex transactions
- Exposure to SaaS, subscription billing, or recurring revenue models preferred
- Experience supporting or collaborating with global teams is a strong plus
- Strong working knowledge of ERP systems (e.g., NetSuite) and CRM tools (e.g., Salesforce)
- Proficiency in Excel (data validation, reconciliations, lookups, etc.)
- Ability to navigate multiple systems and datasets efficiently
- High attention to detail and accuracy
- Strong problem-solving and critical thinking skills
- Ability to manage competing priorities and meet deadlines
- Confident communicator with the ability to challenge constructively
- Ownership mindset with a focus on accountability and results
- Proactive and solutions-oriented
- Comfortable operating in ambiguity and driving clarity
- Resilient under pressure, especially during peak cycles
- Collaborative team player with a global mindset
Nice To Haves
- AAT qualification or equivalent
- Experience in multi-entity, multi-currency environments
- Exposure to system implementations or process transformation initiatives
Responsibilities
- Own end-to-end billing operations for new system deals, renewals, and amendments across assigned accounts
- Ensure invoices are generated accurately, timely, and in alignment with contractual terms
- Reconcile billing data across systems to ensure completeness and accuracy
- Identify and resolve discrepancies proactively
- Manage monthly renewal invoicing processes across assigned accounts
- Validate contract terms, pricing, and billing schedules prior to invoice generation
- Partner with internal teams to resolve gaps that may delay invoicing
- Serve as a primary point of contact for billing-related inquiries from customers and internal stakeholders
- Investigate and resolve issues with professionalism, urgency, and attention to detail
- Deliver a high standard of customer experience while maintaining policy and control
- Work closely with Sales, Customer Success, Contracts, and Finance to ensure accurate deal execution
- Provide feedback on upstream process gaps (e.g., incomplete deal data, incorrect documentation)
- Escalate risks and blockers appropriately while proposing solutions
- Identify opportunities to streamline workflows and reduce manual effort
- Contribute to standardization of global billing processes and best practices
- Support system enhancements and process changes (e.g., ERP, CRM integrations)
- Develop the capability to support billing across multiple regions, currencies, and business models
- Participate in cross-training to support broader team coverage and scalability
- Maintain flexibility to support extended hours during peak periods (e.g., month-end, quarter-end)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
