Billing & Operations Specialist

Acrisure•Rochester, NY

7d•$64,000 - $80,000•Onsite

About The Position

Newly created role supporting the NY Insurance Safety Group platform. Sitting at the intersection of accounting, billing, and account management, this position will provide centralized administrative and billing support for the high-volume workers’ compensation environment within the New York Safety Groups. This role is critical in enhancing operational efficiency and ensuring the accuracy and timeliness of invoicing, AR reporting, client communications, and collections coordination. This individual will work closely with the service team, accounting team, and external stakeholders such as New York State Insurance Fund.

Requirements

Comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.

Responsibilities

Support bulk renewal processes by helping calculate and inputting rates and client data into Epic and renewal spreadsheets and coordinating submissions with the Epic application team.
Support accounting in bulk invoice template creation based on approved rates and client segments.
Monitor and update AR reports, pivot and summarize data as needed; ensure data is accurate and consumable by leadership and client-facing staff. Follow up and flag aging items to service staff as necessary.
Assist with credit reporting and aging credit reports for term-end review and potential refund decisions in conjunction with service staff to accounting.
Calculate the service fees to be invoiced by the accounting team as part of the rebills and audits process.
Manage the threat of removal letter process for non-payment accounts in accordance with 90/30/0-day timelines.
Make outbound collection calls on overdue balances, documenting activity in Epic and following up via email.
Handle incoming calls from clients regarding billing questions, providing timely and helpful support.
Monitor dividend statuses and coordinate with the account managers to leverage credits in collection efforts.
Own the PRBR agreement workflow, including agreement tracking and audit coordination to ensure correct rates are set.
Serve as a central contact for billing-related questions from insureds and account managers; receive and/or redirect calls accordingly.
Collaborate with accounting and service team leadership to refine ongoing reporting and invoicing workflows, identifying opportunities for process optimization.